[Resolved] Lenskart — refund and return

shaikhzee

from Mumbai, Maharashtra

Address:

401107

I had ordered a rayban frame order no [protected] it was delivered to me on 7th of february. I dint seek that frame to be right so i opt to return the very next day it was picked up from my place i. E. On 8th of feb 2019. It’s been 9 days and yet i have not been refunded my amount of 6590 rs. And over that the customer desk tell me that the return is still in transit. What kind of service is this when lenskart doesn’t stick to their own policy. No update is being provided to me. I need my refund at the earliest.

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Mar 20, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2019

Lenskart Customer Care's response Dear Zeeshan, Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.