Lenskart — report for eye testing was wrong

 
1 Review
 Parnini Shikarwar on Jan 17, 2019
I purchased 2 pair of spectacles from lens kart and after 2 days went and told them i am not comfortable in it. They told use for a week more but after that also they did not respond to any complaints. After 2 months when i went for my annual checkup, doctor was shocked to see their reading. Now when i contacted the shop assistant, he told nothing can be done now its my mistake he said i must have cross checked long back immediately, means they dont trust their own staff.

This is about the shop in thane west maharashtra. Opp lok puram.

They are refusing replacement now.

Complaint Status


[Jan 18, 2019] Lenskart customer support has been notified about the posted complaint.
Verified Support
Lenskart Customer Care's response, Jan 18, 2019
Dear Parnini, we apologize for the inconvenience caused. As discussed, we are proceeding with the lens only replacement of your order. Kindly visit the store to return the products so that we can proceed accordingly.
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    86%
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    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    Lenskart - report for eye testing was wrong