[Resolved] Lenskart — report for eye testing was wrong

Parnini Shikarwar

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400607
Website:	lenskart

I purchased 2 pair of spectacles from lens kart and after 2 days went and told them i am not comfortable in it. They told use for a week more but after that also they did not respond to any complaints. After 2 months when i went for my annual checkup, doctor was shocked to see their reading. Now when i contacted the shop assistant, he told nothing can be done now its my mistake he said i must have cross checked long back immediately, means they dont trust their own staff.

This is about the shop in thane west maharashtra. Opp lok puram.

They are refusing replacement now.

Was this information helpful?

No (0)

Yes (0)

Feb 24, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Lenskart Customer Care's response Dear Parnini, we apologize for the inconvenience caused. As discussed, we are proceeding with the lens only replacement of your order. Kindly visit the store to return the products so that we can proceed accordingly.