LetsBuyMobile Complaints & Reviews

laptop not delivered by company and not refunded my booking amount Dear sir I am requested to you that i order laptop to letsbuymobile.com company . My order no. Is Lbm[protected] . And order date is 09 / 12/ 2013 . I pay 999 rs.and also my cancel order 19/12/2013 this date To the company through debit card Online . But still i cannot received my booking amount . So please help me .

Dear sir
I am requested to you that i order a mobile to letsbuymobile company . My order no. Is
Lbm 16786 . And order date is 24 / 12/ 2013 . I pay 999 rs. To the company through debit card
Online . But still i cannot received my mobile . And not received my booking amount .
So please help me .

From
Sarbjeet singh

Mobile on EMI Application Confirmation
Inbox
x


LetsBuyMobile [protected]@letsbuymobile.com via ip[protected].ip.secureserver.net
Jan 5 (13 days ago)

to me
Dear Pritom Gogoi,

We thank you for applying for Mobile on EMI without Credit Card with LetsbuyMobile.com, Please note your Application details are as below.

Order ID LBM16474 Mobile Phone EMI without CC Option Rs. 999

Your Application has been now assigned to our credit team for Approval. Please note that expected time of delivery of your product is 14 to 21 days. On the day of delivery prior to our delivery agent handing over the product to you, you will need to provide him with the self attested below documents.
Photo ID (Pan Card, Passport, Election/Voter Card, Driving License)
Address Proof (Bank Statement, Landline Telephone Bill, Electricity Bill, Passport, Election/Voter Card, Driving License)
One Passport Size Photo

Once your application is approved by our credit team we will dispatch your product with the Wrist Watch within 3 working days and in case if the application is rejected only wrist watch will be dispatched.
PS: In the event, any of your documents are not qualified you can arrange a different date for appointment with our delivery agent.
We thank you again for visiting our website.


Thanks

LetsBuyMobile Team
91
Dear Sir.
I have got this mail from this company after deducting Rs 999.00 from my account.But they have rejected my application without any ground varificatoin on 13.01.2014 by sending a message on my mobile no. [protected].
Please do needful as soon as possible.


Regards
Pritom Gogoi
email : [protected]@gmail.com
Mobile: [protected]
Dibrugarh

My application was rejected and they was clamming that if you application would be rejected your money will get transferred to you account with a week. it is almost one month over my application rejected but money is not returned back. I don't know weather money will come back or not. Please don't trust more on this site otherwise for saving some money you will lost your own hardcore money. Order ID LBM18437 Mobile Phone EMI without CC Option Rs. 999

To, letsbuymobile team i had booked a lumia 520 on 21st nov from letsbuy website for which i had paid rs.999 online. After 1 week my order got cancelled due to not meeting their policies.when i contacted them for my refund of rs.999 then they replied that it will electronically go back to my account from which it was deducted. It's been a month now and i have not received my money yet back in my account. As a rightful consumer i request you to provide me the appropriate reason for this ASAP. order no-LMB5802 Regards, Adhaar Sharma.

Dear Sir I ordered a laptop on letsbuymobile.com website on 08/12/2013, where they have promised goods will be delivered to me withing 14 to 21 working days if the order is approved for a nominal charge of 999rs(Which is refundable if order is not confirmed). As per the request I placed an order by paying Rs 999, Said the confirmation message I will receive on 18/12/2013. As I did not get any confirmation I called to them on 19/12/2013 on their number[protected], the order number is LBM[protected]. I spoke to the rep and told me my request not approved because some of their terms conditions and also said the refund money will be done within 10 Working days. So I called to them 01/01/2014 and 02/01/2014 but no response the phone line is continuosely ringing, no one bother to reply and also today on 06/01/2014, I am calling them from morning 10.00 am, no one is picking the call. Please do the needful

hi i have odered a mobile in letsbuymobile.com on dec11 and i have paid 999 to them..i even have the mail about the payment.i have cancelled the oder on dec13 ihave sent them the mail no responce from them..and i did not get my money back...like me many people are suffering so please consider this issue and get our money back plzz

This is against the letsbuymobile.com they advertise to provide you with mobile and laptop without credit card, once you submit the payment you they never contact you back nor they refund the money you pay initially online for amount of Rs. 999. Please guys do not fall into their racket.

Dear all this website is totally fake and useless you can't trust on LBM because the first thing after giving all the details they people reject your application and the 2nd thing in the beginning they people confirm us delivery with in 10 day ...but its wrong...and the 3rd thing they people take more then 10 days again for refund your amount.

Ashok

I had bought from Letsbuy (Order ID LBM6446) DATE 08.11.2013 . After a couple of days of accepting my payment RS.999, I get a call from letsbuy that the product is not available and could not be arranged. Letsbuy has already ruined my plans. I need my money back to buy from elsewhere ASAP. I urgently need my money back so that I can atleast buy from other vendors. Nobody in Letsbuy is willing to tell me an exact date by which I will get my money refunded...

This website sells mobile phones on EMI without credit card. I have placed an order almost 13 days back, but I have not received any kind of communication from them. I dont know how reliable this site is. When I try to speak to their customer care, most of the times no one lifts the call, and by chance if someone picks it up they do not answer properly. Request all others who have been victims like me, to write their reviews.

This website sells mobile phones on EMI without credit card. I have placed an order almost 7 days back, but I have not received any kind of communication from them. I dont know how reliable this site is. When I try to speak to their customer care, most of the times no one lifts the call, and by chance if someone picks it up they do not answer properly. Request all others who have been victims like me, to write their reviews.

Please find the attached file.

I have purchased online in lets buy "Sony Cyber Shot DSC-W610 Black Digital Camera Free: 4GB SD Card & Camera Case" can you please check this status for the confirmation to us. In my account the money has debited, and i got the massage for the letsbuy error massage.


This is in reference to your e-mail regarding status of order #LSB-875195. We would like to inform you that we have not received the payment for this order. We request you to wait till the given time frame as the payment will be reverted back in your account within 21 working days.

Still t did not get the product or money not back to my A/C. can you please check this attached statement for this email

I have ordered an external hard disk on 8 may 2012. And as mentioned i waited for 3-4 days for the shipment of the product. though i checked the status of my product everyday. Now Letsbuy started creating issues :
1) As suggested by them i used andro app to check the status of my order. 2nd day i was receiving response as ready to ship while the website was showing that your product is in process to confirm that i called up their CC and they said wait your product will be shipped .
2) On 10 may i received a mail from Customer care " We regret to inform you that due to some unavoidable circumstances we won’t be able to process your order number LSB-1040671. We are cancelling this order and you will be notified for the same in the next 24-48 hours."
My friends have ordered the same product and they did not received the mail for cancellation rather they received different different mails . I contacted customer care to confirm whats the reason that i have got this mail but still my order status was in process.. they did not clarified my issue and after disconnecting the call i received a mail "As per your request, we have updated your order with order id LSB-1040671."(i never asked them cancel my order) and the status was changed to abondoned/cancelled.
But the product was shipped to some on letsbuy customers
Day after i received the mail i contacted letsbuy cc. the cc guy said that he will forward this issue to senior management staffs and call back but till today morning i did not received any call so i called back them today morning another cc received the call and said that we have cancelled your order and the same product is in clearance sale you can order again from the same. While i was in call i checked the site and asked her but she disconnected the call.

Letsbuy was one of the best e-commerce website . i ordered many products before and i have suggested letsbuy to my friends also.
But this was totally disappointing.

Different excuses from Letsbuy

1) Order cancelled due to unavoidable reason
2) Next day friends got the mail that the product will be shipped but due to some unavoidable reason it will be delayed.
3) Pricing error if its the pricing error then it shouldbe applicable to all but as mentioned above the product was shipped to some letsbuy customers.
and they still have the product in their website : http://www.letsbuy.com/iomega-select-1tb-2-5-inch-portable-hard-drive-p-12939
4) it was on first come first basis then they should have limted the stock . After having stock first they made some tempting deals then cancelling all orders

Copy of different different mails by customer care to my friends:
1) Greetings from Letsbuy.com

We regret to inform you that due to some unavoidable circumstances we won’t be able to process your order number LSB------. We are cancelling this order and you will be notified for the same in the next 24-48 hours.

2) Greetings from Letsbuy.com!
Thanks for your visit to our website.
We regret to inform you that your order ID LSB----- placed by you will be delayed due to some uncontrollable circumstances.

3) As per your request, we have updated your order with order id LSB-XXXXXXX.

Order ID Product Name Qty. Unitprice Status Price
(Rs.)
LSB-XXXXX Iomega Select 1TB (2.5 Inch) Portable Hard Drive 1 Rs.2,100 Cancelled

4) Greetings from Letsbuy.com

Based on your e-mail we regret to inform you that the product “Iomega Select 1TB (2.5 Inch) Portable Hard Drive” @ Rs. Rs.2,100 was on fist come fist serve basis.

I wish this problem must resolved as soon as possible.
I have pics of the product which my friends have received i will upload as a proof i[censored] want

-Arvind

I was very apprehensive before ordering a 1.5 ton Whirlpool split ac 3 star rated from Letsbuy.com. They are good in all aspects but failed to deliver a good product. They delivered a unit made in Oct 2010, Can you beat that? I've ordered for this on 27Mar 2012 and got it delivered onl 14 Apr 2012, that's all fine but I can't digest this fact after unwrapping the package. The icing on the cake is I've raised this doubt before placing the order about the date of Manufacture. They quietly said that they sell only new ones. (New norms came into force from this year about their A/C ratings and all.)

What shall I do now. Should I go to the consumer court? Does the case stand?
I can quote all the mails also, the ones in which they replied saying they sell only newly made products.

Tx

IAM GAURAV KANWAR RESIDENT OF H.NO. 872G SECTOR- 21 PANCHKULA. I HAD BOOKED ONE VACCUME CLEANER ON THE MONTH OF MARCH ,THAT WAS MENTION ON THE LETSBUY SITE BY THE NAME OF ESSENTIAL COMPACT STEAM CLEANER IN THE CATAGORY OF VACCUM CLEANER WITH SPECIFICATIONS : CLEAN CAR & COLLECTABLES, SPOT CLEAN CARPET & FURNITURES. NOT MENTION THAT CAN CLEAN WITH WATER EVERYTHING NOT SUCK. I SUBMITTED MY COMPLAINT ON CUSTOMERCARE NO[protected] TIMES BUT THEY REFUSE TO ADMIT THEIR FAULT. AND SECOND THING IS I CALLED COMPANY GUY FOR DEMO, THEN HE TELL US THAT PRODUCT IS NOT A VACCUM CLEANER THIS IS ONLY A STEAM CLEANER SO PLEASE HELP ME THAT IS NOT USEFUL FOR ME.FROM THE TIME THAT I COULD RECIVE THAT PRODUCT I CAN NOT USE EVEN A SINGLE TIME.
THANKS-
GAURAV KANWAR
[protected]

I never seen worst services in my life .... I refer one on my friends to buy product from letsbuy because I used this website to buy the products .. but that was big mistake I had done, all the things happen in front of me. from ordering product, dispach & customer services. (Order No 834178, Name of Sapna Surang) we ordered two pen drive .. but when we open parcel there only one pen drive instead two. same time we inform to courier person but he told us you will speak to letsbuy he can't do any thing.. in next 5-10 minutes we told to letsbuy executive .. he told me sir send me scan copy of invoice "we did it as earliest.". he told us give me 48 hours you problem will resolve. no reply from Letsbuy, then again I spoke to them. they told me give 72 hours & I got mail from them send me broken image of pen drive .I think they are blind I clearly stated in my mail .."one pendrive instead two". I am sure customer services executive at letsbuy is fool or they train to act like fool... to cheat there customers. I made 6-7 calls to them but always there resolution time limit will increase. firstly 24hours , them ..48 hours , 72 hours , 7 days . they always give me time to resolve problem ..they feel customer is stupid & fool.. customer will keep calling & mailing them ..I never hear any thing from letsbuy they are still sleeping ....I only request you don't buy any product from such a fraud (Letsbuy) website.

Nilesh Kumar
[protected]

Dear all,

I ordered Motorola Fire XT mobile on 19th Jan 12 through Letsbuy.com. still i'm not received that parcel.

I was raised complaint to Letsbuy.com on 23rd Jan 12 . but still there is no feedback and action from Letsbuy.com.

My complaint reference number is CC[protected]. I called so many times Letsbuy customer care, Everybody is telling "Sir we are in under processing, we sent mail to Blue dart".

From my side, i given Police complaint at local Police station.
Also i checked with my office admin team. There is no parcel in-warded from the Bluedart on 23rd Jan 12. Also i checked Blue dart person with POD copy. When i check POD copy with our security ASO, he said this is not our security sign. Bluedart courier person gave POD xerox copy on 28/01/12. And then i noticed time changes in POD original copy on 02/02/12 (Refer attached proof). why he changed time after police complaint raised?

I dont know, Why Letsbuy not mentioned in courier to deliver parcel to concern person ?

Till-now i'm not getting any support and solution from Letsbuy.com.

Please register complaint for the same and help me to get my mobile or my amount.

Regards,

Saran.

DECEMBER 16- First mail sent to LETSBUY.com (just after receving the product)

Hi,

INVOICE NO ...LSB-717811

I have ordered a philips headphone from your website and this headphones are faulty. I have called a philips service centre and they have ask me to drop the product there, they will check the decision and than take and order.

I request lets buy to take the headphones back and replace it with the new one. If I have to run around different service centres and get this things resolved than whats the point of online stores. I kindly request you to replace my headphones with the fresh ones.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
December 17 - reply by Letsbuy.com

Hello Rinkesh,

Greetings from Letsbuy.com!

This is in reference to your e-mail regarding the order# LBS-717811. We understand that your product "Philips In Ear Earphone(Blue): She3570 " is not working now.

First and foremost we would like to apologize for the inconvenience caused. We assure you that Letsbuy.com will help you in all possible ways in order to make your experience a better one however; we would need your co-operation regarding the same.

In order to proceed further, we necessitate you to kindly, visit a nearby manufacturer outlet with the faulty product. The engineer at the outlet will resolve the issue instantly or issue a Job-sheet/DOA letter. In case you are given a Job-sheet/DOA letter, kindly send a scan copy of the same to [protected]@letsbuy.com so that our Quality Department can look into the issue.

We value you as our esteemed customer and solicit your kind understanding on the subject.

If you have any further queries, feel free to contact our customer support team.

Always looking forward to serve you better,

Amit Kumar-Letsbuy.com Customer Service

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
December- 19 from me to letsbuy.com

Hi,

This is in reference to the order# LBS-717811, "Philips In Ear Earphone(Blue): She3570 "

Since the last complain headphones have reached another level of faulty products. One earlobe is not functioning at all.

I also went through your website in order to search your return policy and I found none. You are an e-commerce site and your asking me to move around and run behind Philips service centres. If I had that kind of time I would have not ordered anything online.

I request you to send the courier company to take the order back or replace it.

And not having a return policy in place for an e-commerce website would be considered a consumer act violation. You decide the path you guys want to take.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
December 19 - fom letsbuy.com

Hello Rinkesh,

Greetings from Letsbuy.com!

We sincerely understand your concern regarding the order #LBS-717811.

We regret the inconvenience caused to you and at the same time would like to inform you that your concern has been forwarded to our appropriate department and needful will be done at the earliest.

However, we have advised our respective department to get in touch with you and address your concern at the earliest. You should hear from us shortly with the status.


We value you as our esteemed customer and solicit your kind understanding on the subject.

If you have any further queries, feel free to contact our customer support team.

Looking forward for your co-operation

Thanks & Regards,

Roshan- Letsbuy.com Customer Service

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
December 23--- fom me to letsbuy.com


You guys have a horrible service. And you should be aware of that.

Its been more than the time you have asked from me and you have not communicated back.

I have right now talked to your customer care person M/s Ankita. She has assured me a mail saying that my product is been requested for procurement and will than be delivered.

She has agreed on sending me a mail by today (23rd dec- 2011) evening giving me the exact date when product will be procured and delievered.

I am for the last time trusting lets buy for this before I take some severe consumer right action against you.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Even after this mail and talking to their customer care executive they did not respond back on the same day.

I would like you to take action against them as still my headphones are not working and have no replacement after 2 weeks of eceiving the order

Sir,
Sir i want you to tell you that i have been cheated by one of the online shopping website (www.letsbuy.com) , i placed an order for lg air conditioner on[protected] and the delivery time for the product was 13-15 working days ,but the product is not delivered till today...i made around 15 calls to confirm my product status but didn't get a valuable answer ,they just told me that your product will be dispacted very soon, and on[protected] i got got a call from letsbuy that you have to cancel this order because its out of stock..
Sir now i dont know what should i do ,I want Youhelp me out..
Thankyou!!!!
these are details of my order
Order date Order no. Amount payment method Status
[protected] LSB[protected],690.00 Debit Card In process
Anant Sood
[protected]