[Resolved]  LG AC — Split AC Cooling problem within 10 months

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Bangalore, Karnataka

To, LGEL National Sales Sir, This was my 5th purchase from LG (1 LED TV, 2 LCD TVs, 1 Window AC purchased earlier in last 6 years). Never had a problem with any of the above and being a brand-loyal customer I put my money on a split AC (1.5 Ton) about 7 months back in bangalore. Cooling problem started after a few days and during the first service this was discussed with the service engineer who somehow managed to convince me that the machine takes time to tune itself (something that never happened till date). I didn’t escalate this as in Bangalore I don’t require AC frequently. I made a formal compliant again today, and the service engineer reveals that there is a mechanical problem with the unit and that they can FIX it for me. He also mentioned that for similar problems after the warranty period I’ll be charged around 3.5K. My concerns – 1) I’m not saying that product can’t have fault, but it’s rare with Air Conditioners especially when it didn’t undergo heavy usage (I use AC very rarely due to Bangalore climate ) 2) I believe that the product sold had innate fault because none of my LG products purchased earlier gave problems even after heavy usage 3) If I accept the faulty and FIXED product now, this might become a regular source of pain after the warranty period Expectation as a brand-loyal customer – 1) Since the machine is still under warranty, I urge you to replace the unit. I’m extremely uncomfortable with the fault – fix – run – fault – call the customer care cycle As a final note – I refuse to believe that an Air-conditioner can show signs of mechanical problem with so minimal use and so soon in its lifespan. (Have one LG AC running in my Calcutta home without a trace of problem for many years now). It is a fair expectation that you will give a replacement instead of offering a mere FIXING given that I'm warranty ? Order Number - [protected] Registered Number - [protected] Regards, S.Dasgupta