[Resolved]  LG AC — Worst product and customer care

Address:

600099

Dissappointed with LG AC and LG Customer Care ([protected]) Services both. We purchased the AC (LG Sac 1.5t 5s Lsa5pt5daWhPe) on[protected] and we have been promised that inner A/C has 1 year warranty and Outer compressor has 5 years warranty. From the day we purchased this AC we are facing Problems with AC as well as the service provided. Whenever we raise an complaint or whenever we call for a service, we are not at all getting proper response. Complaints are been automatically closed without any confirmation. Everytime we raise an complaint we are getting a call stating "AC technician will arrive within 24 hours". But nobody visits our place. For past 2 weeks we are facing bad experience with LG service provider. Today[protected] customer service provided a AC technician no. [protected]. But this stupid made me wait spoiling all my work for whole day stating "sir, we are on the way, will arrive within 15 mins". At last he continuously disconnected my calls which made me irritated and finally he picked then told some stories like "sir not able to come my petrol got over no money will come by tomorrow morning". I really dont know is it LG service provider or government office. When i asked LG Customer service provider for contact to escalate this incident, they provided me a person number who is already resigned the job. Is this the way LG treats there customer ?. Worst service. Need your attention on this or else i am planning to raise an customer complaint through legal advocate