[Resolved]  Lg Air Conditioner — ref: rnp[protected]

Address:

Bangalore, Karnataka, 560052

This pertains to my complaint ref # rnp[protected].
I noticed that on both the outdoor units installed on the ledge of the floor of my balcony, the black rubber insulation has deteriorated and have exposed the copper tubing. It is just one year since the installation. This is because the installers have not bothered to cover the insulation with proper tape. Last week i made a complaint and an engineer visited my place without necessary material and equipment; he inspected the outdoor units and said he will come back with an assistant and the necessary material required for rectification. Couple days later when they did not return as promised, i called them only to find that they will not be coming. On speaking to your central customer service representative who arrange a conference call to include the service manager in bangalore, the service manager said that the work cannot be done as the location of the units is risky to access.

My point is, if lg installed the unit, how can you refuse to service the unit citing inaccessibility?
There is no truth in the claims of the service manager about inaccessibility. The units in question are easily accessible by standing inside the balcony itself. How can he say that even without visiting the site?
There is a history to this saga of poor installation of these two units at my place. Earlier on it was shoddy installation, now again it is the result of another shoddy installation that has resulted in this situation. I request lg to send a responsible engineer to address this issue, failing which i will be constrained to seek redressal through appropriate legal forum.