LG Electronic India — Poor Quality product from LG

Address:

Mumbai City, Maharashtra

Purchased LG split AC, 1 Ton Capacity (Model no. LSA 3EW3MF6) for Rs 30000/- on[protected] from LG Shoppe (Top Ten Electronics), Vashi, Station Road, Navi Mumbai. Within 13 months, cooling stopped, informed to Customer care and was told that there is a leakage from the Condenser Coil. Condenser Coil is made of Aluminium and cannot be repaired. Hence, need to be replaced with total cost of replacement, gas filling, transportation etc. about Rs. 7000/-. Warranty period on condenser coil is only one year. Further, warranty on the new condenser will be only for 3 months. So, I should opt for AMC with them (to avoid payment for expected failure of condenser in future). Above is indicative of very poor quality product from LG. They have used a critical component which is expensive and has short life. This is how a consumer is trapped and coerced to pay for their wrong. This is no different than cheated by LG Electronics. LG Electronics should replace my condenser free of cost and should provide the warranty of 4-5 years as for the Compressor. Also, they should should be asked to recall this product and replace the condenser in all the ACs sold with this component. Jaipal Singh