LG Electronic India — Poor repair/service support for repair of Split ac 1 ton | |||
Based on my complaint my split ac was repaired and gas was charged by auhtorised service provider Balaji Electronics at Pune on 29 Mar 15 and a warranty for 3 months given. Since then ac has not been cooling properly and have been complaining through their Customer Support by phone/email. Last message sent was through their website on 09 and 10 Jun 15. Latest complaint number allotted by Company is RNA[protected] in first week of Jun 15. Balaji Electronics technician did show up on 07 Jun 15 and on checking details said technician who repaired ac on 29 Mar 15 will come in a day or two and do needful as it requires gas charging. Thereafter, there has been no effort from Balaji Electronics or LG Electronics to expedite necessary follow up repairs. I am really surprised on the poor response from Customer Support and the authorised service provider of the Company in Pune. There is no email id/phone number of any senior manager of Company on their website to whom my grievance can be addressed. It is through you I want to convey my grievance for redressal. Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
It gives me a feeling that unless matters are brought in public domain, there is no reaction to complaint(s) from customers to Customer Support Team or authorised service providers selected by big companies. They are all fleecing their customers and eroding their own market standing.
In my case, problem of my split ac as explained earlier was pending for more than two months, it was only when I put up details at this website that I got a call on 14 Jun 15 from Mr Manjit from Call Centre of LG Electronics to ask for details of the complaint. I explained in detail that I had been complaining through their website/call centre on the poor experience of follow up repairs (while in warranty of three months, given by the concerned authorised service centre in writing on gas charging done by them on 29 Mar 15), of their authorised service provider in Pune.
Probably based on my long (more than 15 minutes) telephonic discussion with Mr Manjit on 14 Jun 15 and follow up by them, I got a call from technician/engineer of the concerned authorised service provider on 15 Jun 15 saying that he will be coming to check the split ac and verify the problem. He did turn up in the evening on same day and rechecked the problem. He thereafter confirmed that gas was required to be charged in the ac. Based on the earlier warranty of gas charging, carried out on 29 Mar 15, recharging was at last done and ac is now cooling properly.
I do thank this website for the prompt action at their end to resolve my long pending complaint and assistance provided in expediting follow up repairs through LG Electronics/authorised service provider in Pune.
In my case, problem of my split ac as explained earlier was pending for more than two months, it was only when I put up details at this website that I got a call on 14 Jun 15 from Mr Manjit from Call Centre of LG Electronics to ask for details of the complaint. I explained in detail that I had been complaining through their website/call centre on the poor experience of follow up repairs (while in warranty of three months, given by the concerned authorised service centre in writing on gas charging done by them on 29 Mar 15), of their authorised service provider in Pune.
Probably based on my long (more than 15 minutes) telephonic discussion with Mr Manjit on 14 Jun 15 and follow up by them, I got a call from technician/engineer of the concerned authorised service provider on 15 Jun 15 saying that he will be coming to check the split ac and verify the problem. He did turn up in the evening on same day and rechecked the problem. He thereafter confirmed that gas was required to be charged in the ac. Based on the earlier warranty of gas charging, carried out on 29 Mar 15, recharging was at last done and ac is now cooling properly.
I do thank this website for the prompt action at their end to resolve my long pending complaint and assistance provided in expediting follow up repairs through LG Electronics/authorised service provider in Pune.
For LG Customer Support- My contact details are already available with Call Centre of LG Electronics based on my complaint number referred in my initial complaint on this website.
Mr Manjit from your Customer Support has already contacted me on 14 Jun 15 on the subject from their number- +[protected]
Mr Manjit from your Customer Support has already contacted me on 14 Jun 15 on the subject from their number- +[protected]
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