Comments
As I noted above, I have two concerns.
Washing Machine Model: R1056LDD, Service Technician handling this: Ramakrishnan. Contact Number +91-[protected]
Service Head handling this: Shivaju. Contact Number +91-[protected]
(Close to 1 month and not rectified yet- bad service and lack of response)
Split AC: LSA12UWVF1, Serial No. 804DXUN000246
Service Managers who I had been coordinating and are not interested in resolving this for me are the following gentlemen:
Dinesh, Chennai Service Head: +91-[protected],
Giri - Worshop Supervisor: +91-[protected],
Vennkatesh +91-[protected] External Service Station Head who arranged for the outside unit to be picked up.
I have spoken to all of the above gentlemen on the missing AC unit, personally visited them but they are not concerned at all. The only problem is I dont have the pickup challan. But however, surely LG service would have done a delivery acceptance challan and I have asked them to check their records but none seem to be interested.
The last time they delivered was on 13th November 2013, Delivery Challan No. 1738. And since it was still not working I was told that the unit has to be picked up again which they did weeks later. Following which I had constantly spoken to Venkatesh who never denied taking the unit but after few months didnt seem to bother and asked me to contact the LG Service Head in Vadapalani. I have paid more than 10000 INR in 2013 just to fix this issue.
I have lodged many complaints on this subject through the toll free but no one is ready to assist or respond. If calls are logged and recorded I would suggest LG to track my calls and requests and resolve this issue at the earliest. Additionally I reported via email as well and they asked me to contact Dinesh also and that immediate action will be taken which hasnt.
Additionally if LG is not ready to service your customers then I would suggest that you directly say so when you sell your goods.
I had 3 living plans running since 2011 and now neither do I want to renew it nor do I want to do anything with LG.
Appreciate if something will be done on this respect as this is nothing but completely taking your customers for a ride.
I can be reached on +91 [protected] or [protected]
Thanks
Shabnam
Washing Machine Model: R1056LDD, Service Technician handling this: Ramakrishnan. Contact Number +91-[protected]
Service Head handling this: Shivaju. Contact Number +91-[protected]
(Close to 1 month and not rectified yet- bad service and lack of response)
Split AC: LSA12UWVF1, Serial No. 804DXUN000246
Service Managers who I had been coordinating and are not interested in resolving this for me are the following gentlemen:
Dinesh, Chennai Service Head: +91-[protected],
Giri - Worshop Supervisor: +91-[protected],
Vennkatesh +91-[protected] External Service Station Head who arranged for the outside unit to be picked up.
I have spoken to all of the above gentlemen on the missing AC unit, personally visited them but they are not concerned at all. The only problem is I dont have the pickup challan. But however, surely LG service would have done a delivery acceptance challan and I have asked them to check their records but none seem to be interested.
The last time they delivered was on 13th November 2013, Delivery Challan No. 1738. And since it was still not working I was told that the unit has to be picked up again which they did weeks later. Following which I had constantly spoken to Venkatesh who never denied taking the unit but after few months didnt seem to bother and asked me to contact the LG Service Head in Vadapalani. I have paid more than 10000 INR in 2013 just to fix this issue.
I have lodged many complaints on this subject through the toll free but no one is ready to assist or respond. If calls are logged and recorded I would suggest LG to track my calls and requests and resolve this issue at the earliest. Additionally I reported via email as well and they asked me to contact Dinesh also and that immediate action will be taken which hasnt.
Additionally if LG is not ready to service your customers then I would suggest that you directly say so when you sell your goods.
I had 3 living plans running since 2011 and now neither do I want to renew it nor do I want to do anything with LG.
Appreciate if something will be done on this respect as this is nothing but completely taking your customers for a ride.
I can be reached on +91 [protected] or [protected]
Thanks
Shabnam
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We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
Regards,
LG Customer Support Team