LG Electronics — 42 " LED- related to the customer care support

Address:	Faridabad, Haryana, 121002
Website:	www.lg.com

I want to give this feedback to LG and I am going to publish it on social websites too. I have registered the call about my 42" LED 3D Tv, on 24/10/2015 and asked its status at customer care department since they have told the technician will visit at our home (who doesn't came). Strange that I came to know it is not registered at all. Then finally my call got logged and registered with LG CC.- RNA[protected]. I again called the service centre after 2 days then again surprised that your cc executive is arguing on the matter the call is logged for 32" not 42" LED. I have asked that this is your problem that your customer care department is taking too lightly their customer call. Then he has arrange the call with technical department but could not get connected as always. In this last two weeks the technical department was not got connected ever on their customer care Anyhow, technical deptt. asked the issue again (this was the third time I am explaining my issue- I don't why they are not updating the cause while logging the call). Then they have arranged again a technician visit. Technician visited he had taken a detail from me and whatsapped to his technical head. And told they will update. Next day, again I got a call from customer care deptt. About an issue and I explained everything to them then they again told me that they will arrange a technical visit at my home. I got a call in afternoon around 2 P.M., next day that he’ll be coming to resolve the issue. I have updated him that please come after giving a call so that someone will be available to assist. But he directly visited the home with his technical head at around 05:15 P.M. without informing anyone and as result there was lock on the gate. Then he called me from there itself for which I have asked him the reason of coming without updating. Instead of replying easily, he replied that door is lock and his technical service head of Faridabad Mr. Dalbir Singh has come and now he is leaving and disconnected his phone and asked me to call after 15 minutes. I called after 15 minutes, he has given to phone to so called Technical head and he told that they were there to resolve another call so they came directly to our home and now they are at their centre. I was shocked after hearing his reply that THIS ISSUE IS NOT RECITIFIABLE (HA! HA! HA!) LG itself is updating like this, since this TV set purchased from outside (What about their International Warranty?). It was just like a shock over shock that this technical head has not seen the issue ever and replied that this issue can’t be resolved by seeing its model no. The he told that please talk to their boss for any clarification. The very next day again called to customer care and where they were again asking about the issue. Frustrated…… I explained again…….where they again told they will arrange a technical assistance at home but I myself given the update then they arranged a call from technical support where he has taken the DSA on concall where he was also explaining the same thing that it is not resolvable. Now I expain the issue. Issue was simply, that the account is option where we can login to portal and can download the skype types application. I explained everytime their technical deptt. And asked how they downloading the apps on their mobile…. Through an email id…. My issue is that only… I am not able to login to my email account of LG store since that option is not available. When I have explained like this the CCare executive told PCB needs to get replaced and since TV set is from OUTSIDE INDIA so can’t be resolved. This what it shows that just Make Customers what you want. But today let me tell you, I MYSELF HAS RESOLVED THIS ISSUE BY UPDATING THE SOFTWARE ONLINE WITHOUT SPENDING THEIR SERVICE FEES. Today I called the SERVICE AREA HEAD for updating this and where he was still arguing it can’t be resolved since its purchase from outside india. But when I have updated that I myself has resolved. There were no words to explain. I forcibly told him that the harassment I face from last two weeks was unbearable. LG Customer care experience was worster than worst and technical team too not updated. I think for LG- Customer is their last priority and their care comes afterwards. I have most of the products of LG and recommended too to my knowns but now their after sale service has changed my perspective towards LG. I AM NOT GOING TO BUY LG PRODUCTS NOW, OWNWARDS.