[Resolved]  LG Electronics — 42inch LG80FR LCD TV Problem

Address:

Hyderabad, Andhra Pradesh

My complaint Number is RNA[protected]. I raised my complaint in the last week of October and I am still awaiting a resolution for my complaint. The original problem with my TV was that it lost volume on starting up and I had to manually turn it on from the menus. An LG service engineer visited my place since I have an AMC (Annual Maintenance Contract) and after inspecting the TV set, informed me that the motherboard of the TV needs to be replaced. He told me that they would raise a request from the company to provide the necessary parts required to repair the TV set but after two weeks of calling several times, I was informed that the part is not available with the company and that they would pay me a compensation. After another two - three weeks of calling them up repeatedly they informed that the company has decided that they will pay me a sum of Rs.15000 since they did not have the part required for repair. After a week when I'd called to follow up the case, they inform me that they will also take away my TV in return of the compensation. Now when I tell them that I do not want to, what is effectively sell them my 42 " LCD TV to them for Rs.15000, they tell me that I have no other option other than doing that since they have stopped manufacturing the part. Why did LG give me an Annual Maintenance Contract for which I had to pay Rs.4346 for a TV whose parts they had stopped manufacturing in the first place? What I would like from LG is to repair my TV since I have it covered under their Annual Maintenance Contract and I have no interest in selling them my TV for Rs.15000. They are not doing anything but stalling my case and my AMC ends on the 4th of January 2014 This is the worst ever customer care experience I have ever had. I have already spoken to the following regarding this case Mr Amarnath The LG area Manager for the TVs section for Hyderabad, Ms. Rajitha The LG Customer Care Officer for Hyderabad, Mr. Sai Venkat The LG Service Center Area Manager None of them have been helpful neither friendly. They are all rude, and never get back after several promises that they "would definitely call back". I had to keep calling them up to get the status of my case.