[Resolved]  LG Electronics — after sales service by the franchise of lg electronics

Address:

Villa # 47/517-A, (Old No 33/887-A1) Chalikkavattom, Vennala, P.O., (682028) Kochi, Kerala, India, Ernakulam, Kerala, 682028

. Detrimental standard of service extended by lg franchisee m/s aar kay tech, at ernakulam, kerala
Receipt number gcp[protected] customer name : mrs. Kripalani sasidharan request type : replacement of outer body
E mail : ; model number :t7222pffc-afspeil
Receipt date 02/25/2019 type of inquiry
02/25/2019 01:03:02
The customer service of lg was requested to replace the corroded grey plated outer body & your franchisee, m/s aar kay tech approached us to undertake the work. Accordingly the machine was taken by them and brought back on october 16, 2018. On receipt we found a projection on the top side and mr. Venu gopal, in-charge was requested to replace the same. Even though he agreed, it was not carried out for a delayed period informing us the order had been placed to lg for the item and expected soon be replaced. But, when contacted mr. Venugopal on february 01, 2019, he informed that the grey colour body was no more available as its production has been stooped by lg and white colour was only available. On agreeing by us the machine was taken by the franchisee and returned back n the same day by replacing it with white cover. On receipt of the machine, the plastic anti-rat cover of it was found to have been broken and was shown to the employees brought the machine back. The anti-rat cover was taken out by them and had agreed to replace it. Subsequently when mr. Venugopal was contacted. But he refused to accept the fact that it was broken by them and asking me to pay for the same for its replacement.

Originally the job was carried out vide their invoice no. 2224 dated october 16, 2018 for the cabinet assembly rs. 1111.70+repalcement of the clutch assembly rs. 2038.30 + nut common rs. 124.60 + chemical wash service charge rs. 550.00+ transportation charges rs. 500.00 plus the gst amount. Thus totalling rs. 5266.10 (Rupees five thousands two hundred sixty six and paise ten only).

Therefore it is requested to instruct your franchisee m/s aar kay tech (Authorised service centre of (Lg electronics india pvt. Ltd.) address :42//2015b, old no. 3332 a1 arkkakadavu road, vennala p. O. Edappally south village, ernakulam kerala state pin code 682028.

Our address is as follows:- kripalani sasidharan, villa no. 33/887 a1, kumbalapilly, chalikkavattom vennala p. O. (682028) mobile no. [protected] residential no.[protected]. Email id :

Request your immediate action.
With best regards,
Kripalani sasidharan