LG Electronics — AIR CONDITIONER PROBLEM SINCE 4 MONTHS

Address:

Jehanabad, Bihar

Hi, This is regarding complain number RNA[protected]. I purchased my air conditioner on 24th February 2015 from SANGEETA (grand plaza, Frazer road, patna). We have registered complain several times to LG customer care 1. RNA[protected] may 2015) 2. RNA[protected] may 2015) and many more.. My AC is not cooling properly and on top of that it trips after every 15 minutes. Even if we call Customer care people, they didn't send people on time as they mention. After so many call they visit us. They've several times but they didn't tell problem properly. First time they came, we were told it was voltage problem. We bought 3 stabilizers to settle that voltage problem. After doing all these nothing changed we were facing the same issue. Again we called customer care for service. They didn't come on time and when they came they told it's capacitor problem not voltage. Again they came they told the same thing but didn't do anything. They were not ready to give service report as well. Then we forwarded this matter to MR RAJNISH (state manager of lg). His contact number is [protected]. He were not listening at all when we asked him to replace the product. He told capacitor will be changed but not product. Next time(8th June 15) Lg people came with the new Capacitor, he replaced capacitor. He started the AC, problem is not yet resolved. We are still facing the same issue. Now he was like there is some problem in compressor. This is something more than enough as we have given many chances to you people. Now I don't want defective product.I want this product to be replaced with the new one ASAP. Now it's been 4 months. I can't entertain more. I don't want any parts of my AC to be replaced instead I want new AC. I can't trust you people more, who knows next time again someone will come and say there is some other problem. Please reply ASAP before we step ahead for consumer court. Thanks, S.P.SINHA Jehanabad