[Resolved]  LG Electronics — Asking to pay for the service and defected part within warranty

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Vaishali, Ghaziabad

I have purchase a LG refrigerator single door and all went fine as I bought it from local LG authorized distributor. The purchase was done in last year June 25th 2020. Now I have seen the issue with the gaskit which joined the door and rest of the body of the refrigerator. It started creaking. I have complained into LG using customer care and service center assigned for the same. But after a day I got a call from service center confirming the complaint about the same. And they communicated that the service part will be chargeable approximately INR 1000 for the replacement. They are calling it as damage but I have no definition to called that as damage as this is not in that category. How can some one himself damage the thing which can cause the money for him. If I am spending more than 20K to buy a refrigerator and after few months I again have to pay 1k without my fault that make no sense to invest. So I am not sure who can help me as I am looking LG has to do something here, as this type of issue I never face and can't pay this much in warranty then what is the benefit. As this the product is used wisely and never see that gaskit issues with my old LG fridge too. So please help in replacement as the product is in warranty. I am happy to discuss in detail.