[Resolved] LG Electronics — Bad Fridge

anupam70

from Vasai-Virar, Maharashtra

Address:	New Delhi, Delhi, 401107
Website:	lge.com

On 03-Feb-2013 I purchased a LG Fridge Model 368YSQ4SV chasis No 2509 from M/s Maliaka Appliances, Mira Road Thane. The fridge is in AMC currently AMC[protected]_01.

Since last six months fridge has been giving cooling issues and LG service team has avoided giving any cause analysis in writing. On my personal enquiry I have found that a part referred to as "platheetar" by the service engineers is not working and is now not manufactured by LG any more.

No wonder the service engineers are trained not to give any cause analysis.

The fridge is not functioning properly since last 15 days. Written communication to [protected]@lge.com is of no use as this email only gives out automated response and appears to be a black hole.

I would like to caution the public from purchasing LG products. Since LG has stopped manufacturing spares they should run to re-call the product nationally and free replacement with a current model.

Anupam
[protected]@hotmail.com

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Nov 5, 2017

Complaint marked as Resolved

Company has done nothing to reach out to me or resolve the issue. No email or phone has come so far.

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

LG Electronics Customer Care's response Dear Customer (anupam70),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India

Mar 18, 2017

Updated by anupam70 Are you not able to locate a customer detail out of your AMC ? what a joke

Jul 05, 2019

Updated by anupam70 LG India has not been able to find my contact number from their AMC renewal data ? what a funny company. They have not resolved the issue till date.