| Address: | Chandigarh, Punjab, 160036 |
Dear Sir,
This is regarding the split AC LSA5np5A which I purchased as on 17042016 via bill number lg-7200 from modern sales, sector 22 chandigarh. Since the day of purchase it never worked properly. We called up your customer care numerous times and your dealer in chandigarh from whom we have purchased it. But unfortunately our complaint is not sorted out yet. We called up at LG service centre as well at sector 34a chandigarh but your service executive named ms neelam grover never picked up our call and disconnected every time. Today is 19062016, it's almost 2 months and we are fed up of complaining at your customer care. If this is the kind of service you provide to your new customers then I am sure the time comes when nobody recommend or purchase your products. I am sure I would never recommend your brand to anybody in my circle.
I want you to take your defected product back and return my hard earned money or either replace it or get it corrected now. Otherwise I will be forced to lodge a complaint in consumer court.
I want reply to this on top priority and that too with the resolution not the excuses.
Regards
Gurbinder K Maan,
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team