[Resolved]  LG Electronics — Complaint closed without responding

Address:

THAKUR COMPLEX, KANDIVALI-EAST, MUMBAI

My LG refrigerator stopped working by end of Apr'20. I created the service request : RNP[protected] on 1st May'20. Post that I have been following up with LG service centre without any response. After more than a month one Mr. Reitesh (cell: [protected]) from LG customer service called me and informed that the technician will visit within a week. A week passed by, no one called and turned up. Mr Reitesh confirmed someone will visit in 2 days. No movement after that. Post that he stopped responding to calls. On 28th Jun'20, my request was closed at LG's end stating " Customer cannot be contacted"
Highly unprofessional service levels.