LG Electronics — Compressor under warranty but not replaced

LG Electronics — Compressor under warranty but not replaced

R Ravikiran Chengalvala from Hyderabad, Telangana Jun 16, 2022 Jul 11, 2022 This thread was updated on Jul 11, 2022

My LG ThinkQ 687 litre fridge is not getting cool since 25h May, , I registered a request for visting and chrck what was wrong with my fridge, the technician visited and said problem with compressor need to change, , today 16th June NO ONE IS RESPONDING TO MY REQUEST NOR ANSWRING MY CALLS, , WHENEVER CALLED CUSTOMER CARE I JUST GET SORRY REPLY AND WE WILL LOOK INTO THIS, , TODAY I REGISTERED A COMPLAINT THROUGH LG CSR Mr.Prashant VCP[protected], , Hope A Company Like LG will be more responsible and senseable towards its customer for post sale service, , and do not trouble customers as they are troubling me, , since last 3 weeks am unable to use the fridge, , hope you understand and at least now address my issue and resolve it.Lastly didn't expect such pathetic service standards from a company like LG. Very lousy, lazy and irresponsible staff Was this information helpful? No (1) Yes (0)
LG Electronics customer support has been notified about the posted complaint. Verified Support Jun 25, 2022 LG Electronics Customer Care's response Dear Customer, We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team Jun 29, 2022 Updated by Ravikiran Chengalvala Till date the issue is not resolved and I got a number of your service expert manager Mr Suresh [protected], who assured that the issue will be resolved by 27th June but till date no update, , they don't even respond to calls and now stopped answering my calls.Pathetic LG Staff and Service Standards Jul 11, 2022 Updated by Ravikiran Chengalvala My Name Ravi Kiran fridge purchased in the name of my mother Ch Kameswari, , and complain registered number [protected], , till date no one has visited I call the technician direct Mr.Suresh, Mr. Raghava Chary, , they committed a date of 27th June and 5th July till date no visit, no call back, not answering my calls,
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