Refers to [protected].05.2022 Profile 4349998 Not resolved
Thus, LG has violated the following provisions of consumer laws in a consumer complaint lodged by Shri Dhirubhai Vaghela before NCH.
1. Para 5 of Consumer Protection (General) Rules, 2020
2. Section 2(47)(vii) of C P Act, 2019 9Not 1986)
LG didn't stop here but LG service team created fake narratives of replacement, policy, and documents giving fake feedback to other LG teams & higher ups adversely impacting the protection of consumer rights to suppress the voice of consumers and crush their consumer rights
1. This is a case of purchase of a new model product in lieu of part considerations in the shape of NEFT payment of Rs.9632 and the rest of part considerations worth Rs 34560 in the shape of in return of defective model product purchased at a cost of Rs.43200.
Thus, LG is totally wrong in interpreting to say this case as an exclusive free-of-cost replacement and it forms a fake narrative far from truth
2. LG policy is a fake narrative afterthought when it is not transparent to share or disclose to consumers. LG never intimated LG policy, terms, conditions, etc before or after payment of 9632 on 25.6.21 ignoring the email request dated 22.6.21 or before or after delivery of the new model on or after 8 7.21. LG first time remembered its policy afterthought in company remarks on 4.8.21 in docket no: 2851219 and never to the customer before 2.8.21
3. Document with fake narrative. As an affected concerned consumer, I swear and confirm on oath that I have not received any original bill, invoice or cash memo or NEFT money receipt or voucher or debit note, or credit note in the name of “Dhirubhai Vaghela" as customer name and address but LG created a fake narrative in company remarks to misguide that LG has given all the documents to the customer. Prima facie is a lie of LG under what accounting principles or consumer laws, does LG need to generate all five documents of similar nature for one and the same transaction of purchase? LG can confirm this fact prima facie by sending me copies of said documents to expose untruth & fake narratives and I can confirm its truth through email or docket attachment to LG.
Such an anti-customer approach is not expected from a global company and LG Service team etc acts in a cheating manner like a local brand. What stops LG to follow Para 5 of Consumer Protection (General) Rules, 2020 ? I am sure and confident that LG policy is not the culprit but the fake narrative and fake narratives created by Mr. Ramandeep & Mr. Shakeel Ahmed and Mr. Dasari Paripoornaiah, RSM in close touch with Mr. Manish Paliwal, ASM behind the scenes played a key anti-customer role in non-resolution of my complaint wasting 20 months time which is abnormal period higher than required period to resolve in a positive manner.
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It has no relevance to the customs Department that is an internal matter between LG and the customs Department. Therefore, My complaint holds good and is stated as resolved in fake manners It is a wasteful exercise of LG to misguide the complaint forum in focus by manipulating the subject matter from the protection of consumer rights and mislinking it to the Customs Department as part of the fake narrative to manipulate the performance of resolution in fake manners but that can't change the reality of poor after-sales services & denial of lawful documents in such whatsoever fake manners using unjust, unfair and undemocratic ways