LG Electronics — Dealer and Product | |||||
I bought a refrigerator from Jeevan Jee Refrigeration Engineers, Lajpat Nagar on 29/06/17. The Model no on the bill is GL-I302RPZL 284 Lts but the model no on the Refrigerator is GL-I302RPZY 284 Lts. I don't know if that will be an issue with warranty. The product reached me on 02/07/17. There was no booklet, no warranty card and no keys. Since I had taken pictures at their showroom, I found they have sent me the displayed piece while they had promised me a fresh piece. The demo person came but did not give me any booklet, warranty card or key. The fridge was sent on a Rickshaw with only the rickshaw puller to offload. I had checked with them at the showroom before, whether they will be sending someone and I was assured on that. I had to hire a person to help get the fridge inside. When I called the owner Gunjan Narula and told him I will be deducting some money to pay that guy and take up this issue with LG, I was told that I was being very extra smart. Either I should deduct the money or Complain. I chose the latter. This is my first LG experience. I never expected such high-handedness and rudeness for no fault of mine. I wanted a New Refrigerator and a hassle-free delivery and installation. I had decided on LG After reading a lot of positive reviews on your service, but am left pretty disappointed. All I can say is Life's not so good with LG after all. Was this information helpful? | |||||
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LG Electronics customer support has been notified about the posted complaint. | |||||
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+91 12 0256 0941
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P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
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The Model no on the bill is LWA18CPXA but the model no on the AC is LWA18GWXA. I don't know if that will be an issue with warranty.
The product reached me on 18/04/19. The guy setup the AC, got the papers signed and left, that's when I noticed the model number on AC box, which was different than the one ordered.
I had asked in showroom a hundred times and this guy Shubham every time had a response, 100% you will get it.
I had decided on LG after a lot of positive reviews but this shop is a disappointment.