LG Electronics — Defective Fridge | |||
I purchased LG Fridge of 335 litres on 30.03.15 vide Invoice no 3505 issued by Shri Silver Enterprises, Vadodara, Model no GL-D3725HSL s.no 503PRUP502366. This fridge is still under warranty. It started giving trouble in April 2015 such as vegetable stores started damaged, ice deposited on them and turned black to be thrown out. Technicians visited twice but could not repair saying it has to be opened & repaired. Since than nothing has happened. Initially I had problems with the dealer as he did not have qualified person to explain various features of the fridge, sub standard owner's manual, no demo at the time of delivery. Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
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I purchased LG Fridge of 2 door from Jay dwakadhish electronics – Jamnagar, SR no.:503NRXC150170, MODEL NO: GL-M302RMPL
I am struggling with this problem for the last 3 MONTH. I lodged this complaint with the no RNA[protected].
Subsequently I followed up on this complaint every day but the problem was never rectified. MY issue is that in general refrigerator mode -3 (two door-bottom one) all vegetables and water become ice and very hard so all vegetables and food items become unusable and we are wasting all food every two days, this is repeated after complaining follow-ups, till today the same problem continue…
However, the technician just come and quickly went back but problem not solve, we are not satisfied with your service man's job, he just simply come for formalities only,
vegetable stores started damaged, ice deposited on them and turned black to be thrown out. Technicians visited twice but could not repair. Since then nothing has happened. Initially I had problems with the dealer as he did not have qualified service person to repair and find the exact problem of the fridge,
I am extremely fed up with the kind of service and rest assured, would think 100 times before buying or recommending an LG product to anyone.
Let me know how I can escalate this complaint as I need this to be taken very seriously.
Regards,
Dipesh Chavda
[protected]
[protected]