LG Electronics — defective lg ac cooling issue unresolved despite multiple complaints and payments

Address: Gaya, Bihar, India

I purchased an LG air conditioner in 2022. Since then, I’ve been facing recurring issues with cooling. Last year I raised a complaint and the technician performed jet cleaning, but the problem was never resolved. This year again, I raised a complaint on 9th June 2025 (Request No: RNP[protected], Escalation No: VCP[protected].

First technician said it was due to dirt and did jet cleaning. Cooling didn't improve. Second technician claimed gas issue, refilled it — still no improvement. I paid twice for services but the issue persists. When I recently spoke to another technician, he said that since two others couldn’t resolve it, he might also not be able to help. I have call recordings and payment proofs to support this.

Despite repeated follow-ups and calls to the service center, there is no proper response or resolution. This is unacceptable especially during peak summer season. I strongly believe I was sold a defective unit.

Relief Sought:

Immediate resolution of the issue or replacement of the unit.

Refund of the service charges paid unnecessarily.

Strict action against the service center for negligence and poor response.

Please look into this urgently.