LG Electronics — defective product sale - rnp[protected]

Address:

Thane, Maharashtra, 421503

This is to bring to your notice that for one month LG team is fooling us just for few rupees for our mistake to trust LG company in buying LED TV (32LH520D), and expecting good service from it.

For last one month we are facing follow-up issue with LG team to get replacement of said TV, which is still not address. 2 to 3 times LG technician has come and gone by doing some short cut for them its nothing but to complete the call, without fixing it permanently and we have to follow-up again.

Kindly refer attached bill copy and complaint number (RNP[protected], as i have purchase this TV from one of LG distributor "USHA AGENCY" (Direct Contact - [protected]) @ Badlapur. and same day technician came for installation. at the time of installation he found that the TV's mother board is not working and needs to be replace. Technician asked me to register complaint on LG portal instead of giving replacement. Why customer forced to use repair TV by LG Team after giving on the spot full payment.

When i told LG technician, I don't want any repair and such defective peace, need replacement on immediate basis, so he gave me GST reason on pricing. how LG will fool the customer doing such marketing and sale. Till date i am chasing for the replacement but no satisfactory answer received.

One more issue, now its weeks’ time ago, as after registering above said complaint i have not received single call from LG customer service department, instead i have to do follow-up with LG team as i have invested my money.

And another issue is after my discussion on LG toll free customer care number, instead of giving satisfactory answer they give me seniors number to talk as they don't have idea to solve such issues, But their seniors also not picking my calls.
The names are mentioned below -

1. Ms. Kadambari Patil (CCO[protected]
2. Mr. Vinod (Regional Manager) - [protected]

I also doubt whether they give us such solution to address the issues or create the issues.

Do we assume that LG technicians /Customer care executives are not well trained or company do it purposefully to earn money for through fake product and service which they themselves create.

I would expect you to address our concern or tell us LG are not capable to address the issue for us to look for an alternates.

Regards,
Sujit Rane.
[protected]/[protected]