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LG Electronics — Defective Refrigerator Refund
I have been waiting for a refund that I was promised by LG for the defective LG refrigerator. The case # is TCC:[protected]. The phone number listed on my claim is[protected]... my email address is [protected]@gmail.com.”
On October 25, 2020, I purchased an LG Refrigerator # from the Best Buy store in Simi Valley, CA and it was delivered to my home and set up by Best Buy representatives on November 04, 2020. In August 2021, we started having trouble with the cooling and freezing system of the refrigerator.
After numerous attempts to repair it, LG and the onsite technicians determined that the refrigerator was defective, and I could receive a refund.
On November 13, 2021, at 06:42 am, I received a text message from the telephone number[protected] that stated “Hi FRANK BUSH this is Kyleigh, from LG Electronics RA Dept. I have received your case for your defective unit. Based on the information provided, LG is offering you a REFUND in the amount of $2868.81 would like to move forward, please respond with the correct spelling of your name, mailing address, and email. Thank you!” I immediately responded that I accept the $2, 868.81 refund and provided the information requested.
After numerous inquiries to LG, including a few emails sent to the president’s office (so far worthless) I received and telephone call (629.335.5567) from a very polite and helpful LG rep (I was not able to write her name down at that time). I explained the details to her, and she took the time to investigate the matter and try to figure out what the problem was. First, she informed me that the LG records indicated that the claim was canceled due to non-response by the customer... meaning me and that absolutely did not happen… Why would I do that! She also informed me that they had an incorrect email address listed for me and would correct it, this was strange since I received other emails from LG regarding this matter.
She told me that I would receive the forms to be filled out via email and that it would take until the beginning of the week of March 14, 2022, for them to be sent out. STILL NO EMAIL, DOCS, AND NO REFUND.
As of this date…… STILL NO EMAIL, NO DOCS, NO RESPONSE, AND NO REFUND!
I am making one more attempt to resolve this before I move forward with court action.
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LG Electronics customer support has been notified about the posted complaint.
Sep 30, 2022LG Electronics Customer Care's response Dear Customer,
We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team