[Resolved]  LG Electronics — defective SPLIT AC MODEL LSA3VP2M

Address:

Mumbai City, Maharashtra

I request you to please take back your product and replace with a new one. It was really shocking to experience that the product ceased to work i.e sufficient cooling due to leakage of gas, as stated by persons who installed the product. The dealer had sent his men to attend to the problem who refilled the gas and stated that it will work for two days after which we will have to lodge complaint with the company. We have registered our complaint with your company as attached below . Your representative visited our place and merely had a look at the product and said the product will have to be dispatched to the company for refilling. If this is going to be the situation that t every two days gas will have to be refilled then there is something drastically wrong and inherent defect in the product. A brand new product should cause such problems within three days of purchase then it is not worth retaining. Lodging complaints has not resulted in any action. To put it candidly we are simply cooling our heels. Regret I should have had wisdom to go for other products. The least you can do is to replace the product without further delay. I am also contemplating legal course through various forums. Awaiting your urgent intervention and response. Full Name Muktesh Prabhudesai Email Address muktesh.[protected]@milestonelogistics.co.in Address Sai Giri B/2 Sai Baba Complex Mohan Gpkhale Road Goregaon East Mumbai 400063 Telephone Number 28425311 Mobile Phone [protected]/ [protected] Subject defective product Ref RNA[protected] REVIEW YOUR MESSAGE Gas leaking from the product .Disgusting within two days of purchase product malfunctioning. Please take back the product and replace with new one.