[Resolved]  LG Electronics — Defective TV Sold Twice in 3 Months by LG

Address:

Kolkata, West Bengal, 700126

Hi,

After complaining in this forum, I got a new TV from LG on 27.07.2016. but after a few days even this new TV stopped working.So I purchased the first LG TV on 1.06.2016 and within 3 months 2 new TVs stopped working.LG did not even provide any document for the TV which was replaced on 27th however I managed to click pics of the document the technician was carrying.Further the technician was asked not to write the report and leave the space blank.He did not even give us a hard copy of the checklist he was carrying.We went through a lot of harassment and we no longer want an LG TV in our home.We demand our money back.If my money is not returned, I will be forced to seek help from Consumer Court in Barasat.
Am attaching few documents for LG to look at.I have also recorded videos of the technician and his conversation with us.Unaware that he was being recorded, the technician said that LG TVs are defective.

LG follows unfair trade practices by misleading its customers, not providing documents relating to replacements and warranties.Even the Area Service Manager and Branch Service Manger never replied to my mails.
The second complaint num given by LG is RNA[protected].

Ashok Rufus
[protected]