LG Electronics — dual inverter ac, 1.5ton 3star nuxa2 model

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2 month before we brought AC and company claims that it consumes less than 1unit per hour but our AC CONSUMES MORE than 2units per hour. We filed complaint on toll free no. But engineers does not provides any solution neither they check the problem. So please kindly SHORTOUT my problem . the electricity bill because of ac consumption comes very much. So please sir kindly lookout the issue and solve the problem