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[Resolved]  LG Electronics — Escalation towards service provided by LG Engineer belongs to Panjagutta Hyderabad Branch

Hi Team,

This mail is regarding, Service call which I had logged on costumer care for servicing of my LG computer monitor(Display not coming).

On behalf of my complain Engineer visited at my residence & checked the monitor & confirmed that there is a problem with Monitor Display as the same is gone faulty.

He had done some basic checks & confirmed that we need to replace the display costing 6000 Rs. As I was not in agreement with his observation I insisted him to recheck the monitor. But he denied the same & told me to get the display replaced costing 6000. He charged me 287 Rs for his servicing charge. Then I told him that you need to refund the service charge if my problem will get shorted out without replacing the display & he agreed for the same.

As I was not satisfied with his response I visited to computer market in Hyderabad & shown my monitor to service engineer. Based on my input about monitor problem engineer told me that the problem is there with power adapter & suggested me to buy a new adapter. As per his confirmation I purchased the adapter & my monitor started working.

Regarding the same the next day I called engineer & highlighted the concern & requested him to refund the charges but he denied the same.

I want to escalate this matter to LG management with below points.

1. Engineer was not enough trained to check the basic problem with Monitor.
2. If I was agreed with his observation & got the display replaced then is was a 6000 Rs loss for me.
3. As engineer was agreed to refund the amount they why he is denying when he was not able to find the exact problem with monitor.

We trust much on company provided service centres rather than getting the problem resolved local engineer, But here the trust on service engineer is moved out.

Need your intervention on the same to get service charges refund.

LG service office details is as follows.

LG Electronics India Pvt. Ltd.
Plot No:38, Panjagutta Nagarjuna Hills, Hyderabad,
HYDERABAD, Telengana

E-RECEIPT

LG Electronics India Pvt. Ltd.
Plot No:38, Panjagutta Nagarjuna Hills, Hyderabad, HYDERABAD, TG

LG Helpline No:[protected],[protected]Toll Free)
Website: www.lg.com/in/support

Service Tax Regn. No: AAACL1745QST003
TIN No: [protected]

TCR No: QHYD1/27508
Date: 21-Jan-2017

Category: Repair & Maintenance Service
Mr./Mrs.SHRAWAN
Add: ALKAPUR
PIN:
Mobile No: [protected] Job No: RNP[protected]
Serial No: 210NDNU72007
Product: Monitor
Model No: E2251VR-BN.ATR
IMEI / RSN:
S. No. Part Code Description Qty. Unit Price Amount
1 0 0 0 0 0
Total(A)
Terms & Condition:
1. All Payment should be done in cash.
2. The Customer should satisfy himself with repairs done, performance of the product before making payment.
3. Defective Parts for which amount has been paid should be retained by the customer. Not applicable for B-type repairs.
4. All disputes are subject to Delhi jurisdiction. (B) VAT / CST @ on (A) 0
(C) Transportation Charges 0
(D) Service Charges 250
(E) Basic Service Tax + [protected]@ = C & D 37.5
TOTAL Rs. (A+B+C+D+E) 287.5
Total(A)Grand Total in Words: Two Hundred Eighty-Seven And Fifty Paise Only.

Customer's Signature
E.& O.E.
LG Electronics India Pvt. Ltd.

Regd. Office : A Wing (3rd Floor), District Center Saket, New Delhi - 110017
(Corporate Identity Number : U32107DL1997PTC220109)

With Regards,
Shrawan Gupta
[protected]
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Complaint marked as Resolved Mar 2, 2017

Complaint Status


[Jan 26, 2017] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response Jan 30, 2017
Dear Sir (shrawangupta),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG India
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