[Resolved] LG Electronics — Faulty tv and poor service support

[Resolved] LG Electronics — Faulty tv and poor service support

C con5555 from Panaji, Goa

I have bought LG LED LS5700 TV from Essential Electronics, PANJIM Goa, in September 2012. After using 17 months it started giving me problem. It began to get restarted automatically, even if I remove battery from remote problem did not solved. Before this Problem I have contacted LG to give me extended warranty just after completing my 12 months warranty period, but they always postponed saying Warranty forms are not available, and after 5 months it began to restart itself. After facing this problem I have contacted LG to repair my TV at my cost but that also they did not able to do. Past 2 months they are not able to find out the actual defect in my TV. The engineer came and replaced the Power Supply Board even doing that did not solve the problem. Then he replaced the Main Board but then he found that our main board is in working condition and his replacement was defective since his main board was not giving audio output. So presently, he has detached capacitive touch pad from motherboard on trial base solution to know if that is the issue since they never keep any spare parts in stock to replace the touch pad. Because of which I cannot use my TV remote control which means cannot use TV to see photos or movie through pen drive etc. However, since last 8 days he has not brought the capacitive touch pad part and still he has no confidence if my TV is repaired he says we are still checking your TV and we cannot do your extended warranty. Please help me to find out as what is the issue with my TV? Why it restart itself? Is the work done by engineer is standard procedure and authenticate or just temporary Fix? I mean I was expecting an expertise service who can pin point the problem and solve it rather than solving it by trial and error basis for last 3 months? Expected quick service from brand like LG and for spending INR 70000 for the TV which I think justifies my expectation. Is there any way I can use legal support to sue LG or the Service Center or the retailer for selling me a defective TV, Not extending Warranty (Postponed) and delay in service repair, since I incurred losses on DTH connection for last 2 months and now cannot use TV remote and all other functions depend on remote e.g. Internet, pen drive, DVD player etc. Any kind of help will be appreciated. Thanks in advance! PS: Details of my TV Brand :- LG Type: LED Screen Size: 42” Model: LS5700 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Jun 05, 2014 Updated by con5555 Forgot to mention the complain number RNA:[protected], which was registered on date 14/04/2014. This registered complain was even delayed. However, if now I call the LG toll free number they says this complained number is canceled without resolving the issue, I found it strange that how can a complain can be cancelled without resolving? I mean is there any control by LG senior managers on their Staff? I think they canceled it to protect themselves for not solving the complain in stipulated time, which even I experienced in my initial installation time where they strangely cancel the complain themselves without even approaching customer. In my conversation to LG Customer care they told me to personally contact local head name Vasu, I did that but of no use, he failed completely to help me and he does not seems to provide any help. Then LG customer care escalation Team then connected me to Hubli Head name Arun, he assured me he will check the matter personally and solve the problem but this assurance was almost 25 days back. And now if I contact him on his office number his subordinate always tell me he his in meeting and he will contact me later, which he never does.
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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Sir,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team