LG Electronics — Faulty Washing Machine & Non attendance of Complaint | |||
I want to register a complaint against LG electronics for supplying defective washing machine & not giving after sales service. My complaint dated 19th July 2014 vide number-RNA[protected] is closed today without attending. The reason they claim that appointment after 5 days, but we didnt give any appointment, we wanted tech to visit at 7.00pm yesterday on 21st July 2014, after asking the same, technician denied sayieng that they dont attend complaint post 6.00pm & in such case he will come on saturady. We wanted resolution to our complaint but technician not received our phone after disconnecting when we were asking for visit at 7.00pm, neither he bothered to respond. How can my complaint get closed without having it attended & that too when no appointment was given post 5 days?? I am not interested in any repair now as your peoples are not customer friendly, kindly replace or REFUND. & request you to take this complaint to Chairman of LG for tarnishing of their brand name by such a pathetic and un professional peoples on ground. Waiting for speedy revert. Was this information helpful? | |||
LG Electronics customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
How casual it is! No body bothered to call & initiate resolution.
Neither Area Manager- Gaurav, norBranch Manager Ajayan thought of receiving my call or responding to text messages sent.
Is this the way you take your customer on ride? I have understood by now, that LG is becoming pathetic...
I have complete record of everything & i will definately take this to headquarters- Korea.
Neither Area Manager- Gaurav, norBranch Manager Ajayan thought of receiving my call or responding to text messages sent.
Is this the way you take your customer on ride? I have understood by now, that LG is becoming pathetic...
I have complete record of everything & i will definately take this to headquarters- Korea.
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team