[Resolved]  LG Electronics — Fridge

Dear Sir,

This is regarding a mental torture of seniour citizens by LG service. LG is renowned company world wide and the service given to my parents for past one has not only drained them out but in the condition of corona has continuously got contact with different executives and even after an year the problem is not solved
The mental harassment that has been caused to me parents who are senior citizen is almost equivalent to suicidal thoughts.
my simple question is if the senior citizens are not respected by your company in our country then i suppose how other customers must be treated.
the story of my parents fridge:
Model No.- GN-M702HLHM.APZQEBN and serial no.- 507INMF0B427

The first complaint was made on January 7th, 2020 and complaint number- RNP[protected]
There was an issue of cooling and the executive had come to visit and said the some fridge part has to be changed which will be costly so better to take AMC and it shall be covered under that. so we took the AMC for 3511/- from January 11th, 2020, AMC No.[protected].

We called the service center again on January 17th, 2020, compaint no.-RNP[protected] and told them we have taken the AMC and your executive said the part shall be changed under the AMC. The same executive came and said the part cannot be changed and you have to change the fridge. My parents were shocked and said why did you say to take AMC then and now your saying part cant be changed now fridge has has to changed and the cost will be beared by the customer and not the company.

We put up a complaint again on January 22nd, 2020, complaint No.- RNP[protected] and told the customer service how the excutive visiting to check the fridge is fooling us and customer care person did not bother and said ma'am if executive is saying part cant be changed then it cant be changed, but said i shall send my executive again to check. The same executive again came and said there is an issue in the fan due to which cooling is not happening and said we dont have the part so cant be done now. He opened the fridge fully and was unable to put back the parts properly and for hours kept trying and finally managed somehow in the right or wrong was we dont know.

For months poor parents did not have a fridge working as they did not know how to manage this situation alone and i also dont stay with them and stay in different city.

We put up a complaint again on June 16, 2020 and complaint No.- RNP[protected] and told them the situation and to send the executive to check and get it repaired. the same guy came again and checked the fridge and said i think the PCB is not working and will change that. He did not get any new PCB and did something and said the part is changed and the fridge is working. but the fridge was not cooling properly then also.

We put up a complaint again on September 16, 2020 and complaint No.- RNP[protected] and asked to send the executive. the same executive came and said the fan is not working properly and the cost was 2000/- and this will not come under AMC. he did not change the fan or anything and did some repairing and said the fridge will work now.

The fridge was cooling very low but my parents did not have the energy to deal with the situation and managed with whatever the fridge was cooling.

The fridge stopped working and the AMC was wasted and we put up a complaint again on April 5, 2021 and complaint No.- RNP[protected]. the same executive came on Aprill 11 and repaired something and charged 1745/- and the fridge is still not working.

I can take very easily the legal action of harassment and mental torture of seniour citizens for one year over a fridge repair and which is still not resolved. money is c=taken and the problem remains the same. LG is making money from customer by targeting weak customers and know how they cannot do anything.
I would seriously suggest that the damn fridge is changed or face legal action which shall be taken against your company as I have all records and evidence of what LG service has been given. Pathetic company and insensitive employees you have from customer care to your seniors to your lower staff to your engineers.

Kindly reply to the mail after checking all records of complaints we have put and what in return you have done and the fridge is still not working.
Look at other countries how they are serviced and how they respect their customers, companies like you make a bad name for our Country.

Regards,
Nidhi
[protected]