[Resolved] LG Electronics — Hardware problem in LG G4 in just 7 Months of purchase and no any solution to it.

bk211

Address:

Morbi, Gujarat, 363641

Dear sir

Before 1 year i have bought LG G4 mobile from dubai international airport and after 7 months o[censored]se mobile started rebooting on its own when i have shown the mobile to indian service center of lg then they said me that from where is bought mobile there only it can be repaired. and in the month of august i have visited dubai and i have also shown my mobile there they said us that there is less chance to repair the phone and company and if then also if i want to repair it then it will cost me near about 19000 to 20000 INR and after repairing no any guaranty on that mobile. They told me that is the hardware problem in the mobile and i am not the 1 whose is facing the same problem in this G$ series of mobile.

In my life this was my 1st LG mobile and i have a question that does the company do like this to all the clients? As an citizen of indian i thought to buy mobile of indian company but i was totally wrong. After showing in different service station of LG in india as well in dubai now my warranty period is also over. Now what i have to do with my mobile.

If i will not get satisfactory answer or solution from the company in time then i will start to share my problem with my friends and also i will start to go online and share my incident will all my friends in social media too. I will start to do negative marketing of all your products and i will also do in social media too.

Regards
Bhavin Patel
Mobile no:- [protected]

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May 11, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

LG Electronics Customer Care's response Hi Bhavin

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Sep 26, 2016

Updated by bk211 Dear sir

I have received a call from the Lg company customer care personal and asked me all the details of my mobile after giving all the details they have ensured me to call back in 2 working days but now its more then 10 days no any reply to it and now even they are not receiving my call to. I am also trying to call back on the same mobile number from which i have received call and i have given all details of my mobile but now they are not even receiving my call too.

Your customer service team is totally waste of time they all are asking the same things repetitively but after that no any answer to it and no any call after that. All are just wasting the time and just calling me for formality. Is there any accountable personal in the lg company or in the customer service team who can speak truth and can do what they say?

Is this you call your customer service team. They all are just wasting the time.

Now i think i need to do something more then just posting in consumer complaints.

Regards
Bhavin Patel