Address: | Gautam Buddh Nagar, Uttar Pradesh |
hi,
i have taken extended guarantee of microwave for 4 year, after lapsing of 3 year, cavity problem occurs in MW and LG people informed that this part is not available and even in future will not be available.
So as per company policy we refund your amount on depreciation basis, which is very penny amount that is approx Rs. 1200/- approx as per company representative. it is noted that i had purchased the extended warranty in Rs 2900/- for 4 year and at the time of purchasing the extended warranty, LG people not informed about this situation means taking extended warranty is cheating with customer, if company is unable to provide the warranty, that at least return full amount of extended warranty fee with 18% interest per annum.
pls resolve the issue.
i am totally unsatisfied with the response of LG customer team and appeal to all customer do not purchase extended warranty product.
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team