| Address: | House Dariya & Daniel, Sve-Dame, 605101 |
Our washing machine stopped working with an error message about a door problem.
Calling for a technician, we were told he would come the same day. Nobody came.
Calling again, another promise was made. After more calls finally, a technician was sent but didn't find our house. So we had to go and get him.
He opened the machine, found the defected part and said it would need to be replaced. He would come back the next day.
Nobody came back! Calling didn't reach the technician, he didn't even pick up the phone anymore.
Calling the shop where the device had been bought, we were promised once again that a technician would come within the next hours. Nobody came...
Another call, finally a different technician than the first time arrived. He found, that it wasn't the part the first technician evaluated as defect, but animals had eaten some electric wires. He fixed them, and he let the machine run some cleaning program.
The next day we opened the door of the washing machine and a horrible smell of dead animals was there. We immediately called the technician directly, and he promised to come the same day at 5 pm once again. We were waiting for him more than an hour, called him again. He promised to be there latest in 30 to 45 minutes. You know what comes now: he didn't show up at all!
So much frustration, so much disappointment! Why is it soooo difficult to have reliable, functional customer service?
Was this information helpful?
Post your Comment