[Resolved]  LG Electronics — Inferior Oven Costing

I purchased an LG oven from Home Depot, $2, 000. We didn’t install it immediately as we were re-modeling the kitchen.
The first time I used the lower oven I needed to lower the shelf, upon doing so 2 large chunks of the blue enamel exterior fell out. Every time I move a shelf the enamel becomes scratched.
I have had nothing but a run around from LG customer service.
I am now told that this is a blemish and is not covered by the Warranty. Really LG? This is shoddy workmanship and poor quality, not a blemish. The response is absolutely unacceptable. I feel consumers should be made aware that you only cover working parts, if the oven liner is inferior, then that’s my problem.
I would have expected a better response from your company.

Sincerely,
Suzy Boyd