I am writing to raise a formal complaint regarding a defective LG air conditioner that was recently installed at my premises by your authorized service team.
Product Details:
Installation Date:[protected]
Job Sheet Number: RNP[protected]
During the installation process, your technicians identified two major manufacturing defects, which are documented in the attached job sheet. Based on their assessment, the unit is defective and unfit for use. This has been acknowledged in writing by your service team.
Despite this clear confirmation of the product's faulty condition, there has been no resolution so far neither a replacement nor a refund has been provided. I am extremely disappointed by the delay in resolving this serious issue.
I urge LG to take immediate action and arrange for a complete replacement of the air conditioning unit without further delay. I expect LG to uphold its brand reputation and commitment to customer satisfaction by replacing the entire defective unit promptly.
If this issue is not addressed within a reasonable timeframe, I will be compelled to escalate this matter further, including filing a complaint with the Consumer Forum and relevant regulatory bodies.
Please treat this as an urgent and high-priority request. Was this information helpful? | 
Post your Comment