[Resolved] LG Electronics — lcd tv part not available anywhere and lg says they have stopped manufacturing the part | |
We purchased an lg tv, model no 42ld420 in 2010.in oct 2018 we lodged a complaint with lg that our tv switches on and off by itself after every few seconds. The engineer came, checked and confirmed that a part needs to be replaced. We placed the order for the same. After few days we got a call from the lg service center in ludhiana that the company has stopped manufacturing that part and so its not possible to repair the tv. However i bought this tv around 8 years back and 8 years is not a very long time when we talk about televisions. Now that the part is not available with the company it means that i will have to discard my tv which is not fair. I never knew that lg stops manufacturing parts of their products just after few years causing unnecessary harassment to the customers. Television is not something we throw away after using for few years. I would want lg to compensate for this. Was this information helpful? | |
Jan 4, 2019 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Dec 04, 2018 LG Electronics Customer Care's response Dear Customer (Hrikaa), We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team | |
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