[Resolved] LG Electronics — le5500 42 inch tv - board not available

JSSbng

from Karwar, Karnataka

Address:

560016

Hi,

Facing an issue with availability of spares for my lg 42 inch led tv. The tv stopped display a couple of days back. Registered compliant call with lg and service person visited our home. He checked the tv and said the mother board had to be replaced and will come with a cost quote.
The next day lg service centre called me saying no parts available for this tv which is just 7 years in product life. This is bizarre and ridiculous. Expect lg to come with a solution to this issue rather than giving such ridiculous excuses.

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Oct 10, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

LG Electronics Customer Care's response Dear Customer (JSSbng),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Sep 19, 2018

Updated by JSSbng Hi team,

My number is [protected]

Sep 24, 2018

Updated by JSSbng Hi team,

Do you have any updates on my above compliant. Please revert today with a solution. This is really taking a long time. Dont expect such quality of customer service

Sep 27, 2018

Updated by JSSbng Hi team

Did not hear from you. Please update. Why is the LG customer service so pathetic ??