LG Electronics — LED TV 42LW5700-TA | |||
I have LG LED TV model 3D LED 42LW5700-TA. It was bought on dt.06.10.11worth Rs.71, 556.00 Recently problem persisted resulting to no display and complained to LG service centre vide complain no.RNA[protected].Service guy came n informed me that mother board is damaged need to replace & will cost approx. Rs.7900/=.I ordered the same n he assured me that he will get the part in 3 days. After no response for the 5th day i called up and was told that the spare part is no longer available with LG!!! and therefore my TV cannot be fixed!!! LG discontinued the model and stopped the supply of the spare parts for this model!! Now I'm surprised and confused that within 4 years of product cycle there are no parts available for my TV n they will pay me some depreciation n i have to purchase again another LG TV only.It sounds like we are cheated, Firstly, we are not asking the part in free replacement & 2ndly, they should continue such imp parts at least for 10 yrs. Please solve my issue by replacing the part & please give me an extra motherboard for future(ready to pay).I dont want to take any more chances with LG products.My no.[protected] Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Recently my TV model of LG 425700-TA 3D TV
Got faulty. I called LG customer care they sent engineer who collected Rs. 300 without Receipt and told at our house The screen got Burnt. and replacement will require Rs. 35000/-.
Myself electronics engineer analysed the problem and found a T-CON board one small component of Rs. 100 got damaged (BUF08630). Later I ordered this IC but could not replace and got T-CON board and repaired my TV.
These service Engineers are low profile peoples and do not have knowledge in depth.
Warm regards,
Dharma Patil
M:[protected]
Got faulty. I called LG customer care they sent engineer who collected Rs. 300 without Receipt and told at our house The screen got Burnt. and replacement will require Rs. 35000/-.
Myself electronics engineer analysed the problem and found a T-CON board one small component of Rs. 100 got damaged (BUF08630). Later I ordered this IC but could not replace and got T-CON board and repaired my TV.
These service Engineers are low profile peoples and do not have knowledge in depth.
Warm regards,
Dharma Patil
M:[protected]
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
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LG Customer Support Team