ADVERTISEMENT

[Resolved]  LG Electronics — LG 1 Ton Split AC not working

I bought 1 ton split AC in the month of Nov. 2021 and hardly used 15-20 days in month of April 2022 and then stopped working. I have raised concern with LG service center on 7th May 2022. The request number is RNP[protected]. Almost 11 days gone but still the issue is not resolved. Also raised same concern through LG website but no impact. Service guy saying every day that issue will resolve tomorrow.

LG's after sales service is worst what I observed now. Even their technicians are not fully trained to find the issue and resolve immediately.

I request to all AC buyers, please don't purchase LG product as their products are faulty and after sales service is worst.
Was this information helpful?
No (0)
Yes (0)
May 18, 2022
Complaint marked as Resolved 
Company doesn't took any further steps to resolve the issue but I saw they have immediately marked this complaint as resolved. Very worst experience with LG
LG Electronics customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Comments

LG is a company with anti-customer approach and not ready to think or come out of its failed internal customer policy to make it tune & to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards as required in NCH Mission.
LG is a company working under influence of Korean ways & means and don't bother Indian laws or acts and more surprisingly PMO or Ministry of Consumer Affairs or NCH willfully avoid to intervene to help & support the customer rights duly managed by LG under its tuning & influence of money & muscle power taking advantage of gap between NCH Vision, NCH Mission on Mobile App & NCH functions and provisions of CP Act, 2019. By this way LG dare to suppress & crush the customer rights without any fear of GOI machinery getting full support from PMO, Ministry of Consumer Affairs and NCH by willfully and arbitrarily ignoring customer rights & requirements. Very sorry to offer such UNFORTUNATE comment and to show the real face of LG in its own mirror.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    6853
    Pending
    0
    Resolved
    3925
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0900
    +91 12 0256 0940
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information
    ADVERTISEMENT