[Resolved]  LG Electronics — Lg 3d led tv - spare unavailable, depreciated value too low

Address:

600005

Hi,
I purhcased lg 42lm6410 (3d led tv) 3 years back. Panel is flickering now. I raised a complaint to lg (Num: rna[protected], for which lg checked and said that panel is gone; panel should be replaced; lg does not have the spares; lg can give back the depreciation value of rs23447/- and i can select any other lg tv for this price.

1) is it not responsibility of lg to provide spares for the tvs that they sold?
2) they are not ready to pay that depreciation amount to me; they said that i buying lg tv from them as the only option. Why should i buy a lg tv again, which is prone for failure?
3) if they dont have spares, atleast the depreciation value should be higher. This very low value is unaccaptable for me. There is no reply for the escalation that i did in their website email link about this issue.

Now, how to resolve this issue? Where can i escalate to resolve this issue? Or, should i file a consumer case to resolve this issue?

Thanks & regards,
Kannan. Kvs
+[protected].