LG Electronics — Lg ac

Hi Team,

This is regarding LG AC complain.

I have purchase the LG AC at LG authorize dealer/center in Nalgonda on 25th March’ 2021.

And I didn’t chose installation from LG as my own brother is AC technician which I have inform same at LG authorize dealer/center on same day.

But I have received an call from LG technician asking when to come and install the new AC, then I have mention that I don’t need AC technician because my brother will do the installation.
The AC technician got angry and frustrated on me and ask asking how can you chose and install AC at your own. And starting talking irresponsible and not in polite way.
LG AC technician is trying to give me a warning and I don’t have rights to install AC without LG AC Technician and customer has to depends on LG AC technician only.

I have given him a clear details and inform same to LG dealer that I don’t need a LG AC technician. But again why have you call me ask getting frustrated on customer.

After 15 minutes, I have received another call from Jorge Reddy employee of LG service center at Nalgonda. Jorge also starting warning and threatening me how come you have adopt the installation of AC from 3rd party and why LG AC technician is not inform about the installation.

LG Service Center and LG technicians can give warning and threaten the LG customer to user only LG technicians.

I have call AC customer care and updated the same details twice. But still no action has taken and no update has provided to customer.

Is this the way you treat the LG customers ?
Do you want customer not use the LG products any more ?
Does LG don’t requires mouth publicity ?

LG service center guys and LG technicians can give warning and threaten the customer ?
And no action will take care from customer care team ?
No responsibility from LG customer care team ?

Can you please take a necessary action and help customers from your Service Center guys and technicians.

Thanks,
Jani Baba
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