[Resolved]  LG Electronics — LG Electronics AC Service Dissatisfied

Address:

Chennai, Tamil Nadu

RNA Number:[protected] To Whom Ever It may Concern: This Gopalakrishnan.V on behalf of Vijayalaskhmi.V ( Mother). We have a LG Split air condition. We have shifted our house from West Mambalam Chennai to Urappakam Chennai. We have the split Ac for past 3 years nearly and there was no problem with it. Expect for one time it ran out of gas and they refilled it. We got our AC booked in AMC (Extra Service Warranty) as per the advice of the technician. Now when we shifted our house we got the A/C installed by an Technician ( Non LG) from Shifting Agency( AMC did not say the A/C needs to be installed by LG technician only). After this the Air condition was running fine for a week. Then raised the problem, When we turn the A/C on the next door guy receives a shock. We got our apartment electrician check out the circuits of our house but nothing was wrong with house electrical circuit.Then we called in this stupid good for nothing LG service. A under qualified technician came in said the problem is due to the A/C stabilizer and asked us to change it. We did the same and still the problem is not solved (My neighbour still received the shock when i turned on the A/C). We again raised a complaint. Those good for nothing service engineers were playing dirty tricks by coming home when none us were there and marking our requests as door locked/Customer unattended etc..I got irritated and raised a complaint in LG consumer complaints forum also called a dozen of LG service mangers. Finally one Technician came checked and reported that the A/Cs compressor has gone bad and that is why its causing the problem. They took 2 weeks after that to replace the compressor and now my neighbour is not receiving any shock. But my A/C itself is malfunctioning. I am not getting the cooling. A/C is on and my out door unit is not running after 15 min. Again raised a complaint. Technician came told the place where the out door unit is laced is does not suffice ventilation and needs to be shifted. I got angry and asked them to do it for free since i have already spent for stabilizer. I told them if they shifted the out door unit and still if the problem persist i will not pay. Hence they asked some supervisor to come check the problem. He confirmed that there is no problem with the A/C ventilation etc and the problem is with in the out door unit. Yesterday there was a power shut down in my area hence the supervisor could not check. When the power came back i called the supervisor, he said he cannt come since its late and would come today. When i called today he is not picking up. Can any one please help. I am reaaly frustrated with LG. I do not know why they are playing like this, and even getting doubtfull whether they have any experts in reparing the A/C. If they do not have why promise Good Life to consumers. Really very Bad and no method to raise complaint to the management directly too. Then how on earth we are to notify this and get this doen. PLEASE HELP CAN NOT KEEP GOING HERE AND THERE