We have purchased the LG Smart TV 43 Inch. Wide inv no SLA[protected] dated 22.10.23 from Croma show-room, Lower Parel Branch
While purchasing the set Croma representative recommendations were well adhered and went on praising the quality, stability, and functioning and to give a satisfactory service .
But within a month I have observed white dot (( Dead Cell in the Led Panel ) on screen and the image lacks color brightness and the voice clarity also is not up to my expectation
We bought a TV on 22nd Oct and it got installed by 26th Oct. It was hardly used as we were out of town due to the holiday season.
We have lodged the complaint -Service request number reference number BOF211123FS00134 on 21st Nov through Croma within 1 month regarding this. As it didn’t get resolved we called on 24th Nov again to croma about it.
Query was handled by LG Representative JAYESHWAGHELA and we have received the feedback that LG cannot replace the panel and not the faulty TV sold by them. Mr. Vaghela confirmed it’s not display damage it’ is manufacturing defect,
We have logged the complaint within a month of purchase hence we don’t accept any repaint but immediate replacement because this repair may cause problems in future too and LG won’t take responsibility for that.
It’s surprising that LG is not ready to own the mistake and for replacement conditioned machines to be more faulty.
Hoping for immediate replacement or complete refund so we can go ahead with brand other than LG.
It’s disturbing that we are not getting any from LG. We wish to resolve the query with either replacement or refund without further disappointment. Was this information helpful? | 
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