[Resolved] LG Electronics — Lg g4 mother board failures are rampant

Sushant77

from Belgaum, Karnataka

Address:	411037
Website:	www.lg.com

Lg g4 handset failed in 8 months, due to mother board failure. Company is not responding. This failure is rampant in many users of lg g4. Surprisingly company not calling back these defective handsets and not giving replacements. Lg service centre apk technology pune not responding, lg area manager balaji sabde not responding, lg senior management not reachable. This is actually cheating of customers. Their customer care ( !! ) diverting to service centre. Dealers saying go to lg...

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May 14, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Sep 03, 2016

Updated by Sushant77 Hardware of LG G4 phone failed in 8 months, and matter taken up with company being a major failure. But LG company service centre, service head, or their customer care are not bothered and not resolving my matter. They have cheated me with Rs. 31, 000/- costly phone which has stopped working and they are not replacing it either.

No response from any quarter of the company. They are just looting customers with high cost and no service support. I need replacement of the phone or full money refund.

Sep 05, 2016

Updated by Sushant77 I have purchased LG G4 mobile in Dec 2015 at a cost of 31, 000/- To my shock, in 8 months, the phone's hardware has failed with mother board failure. How can a phone's hardware fail in 8 months ? LG service centre says they can only replace the failed part. On pursuance with ASM & RSM also, they are not willing to replace the phone, which I am demanding. Looking at the complaint on consumer forums, it is seen that LG G4 mobile has this problem with many many handsets, but compamy is not bothered to call back this phone or replace with new handset. This is nothing but cheating customers. Also, no senior management people or Heads are available to complain on this on any phone numbers they have given on their websites. In fact their head office numbers are never reachable, and appear to be fake.
All people who are facing this issue with LG, please contact me on [protected], to jointly fight with LG

Verified Support

Sep 05, 2016

LG Electronics Customer Care's response Hi Sushant

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Sep 07, 2016

Updated by Sushant77 LG customer support is only diverting the issue from one person to another. No positive action. Even Top Management sitting in Head office are not reachable, as their numbers are hidden. I challenge anyone to find out LG top management numbers. My issue is unresolved and LG is cheating me. No replacement, no warranty for any repairs done. This is the situation with LG who is actually looting customers.

I am seeing huge number os similar complaints of LG G4. Connect with me on [protected] to fight tis issue with LG.

Sushant Todkar

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Comments

bk211

Hi Sushant

My self Bhavin Patel from Gujarat. Brother i am also having the same problem with my LG G4 mobile. I am also trying to contact LG company from long time but there is no any reply to the problem there customer support team is also waste of time. They will just call you and ask you all details but there will be no any solution to it.

Brother i think we need to do something more then just posting in consumer complaints forum. Consumer complaints forum is really doing a great job but the company is just a waste of time.

Brother my contact details is +91-[protected] you can contact me any time and i hope we both can do something together.

I have also posted my complain in consumer complaints forum and its link is as follows

Regards
Bhavin Patel.