LG Electronics — LG INDIA - Complaint No.RNA[protected] New Ultra HD LED TV 49" Not Working

Address:

Chennai, Tamil Nadu

Hello Sir/Madam, This is very sorry to say that LG in India has become really very worst. Its services are degrading day by day. We have recently purchased the Utra HD LED TV 49" for more than One Lakh rupees on 18th April 2015. Just after 3-4 days we found that the optical cable connection for the LG sound bar is not getting connected with the TV. The service technician while installation, just temporarily fixed the cable and it came out while small touch of cable due to cleaning. Since, then we have raised several times complaints to customer care (atleast 5-6 times). Initially they said that they are raising the request for replacement of television and it will be delivered at my residence address at earliest. But, after long followup I found that the call is getting closed everytime without resolving the issue. This is very disappointing to say that always we need to followup and without completing the request or resolving the issue, the call is getting closed. Today I tried to call customer care and again raise a complaint for the 8th time. But they always say to speak with local service manager. I spoke to them also earlier but nothing worked. We had purchased LG products earlier such as Air conditioner, Washing machine, Refrigerator etc. in past. But the services provided were very good and we were always satisfied. After purchasing the TV from LG, I found that your customer services are not that much good and I am standing here disappointed and helpless. Request you to kindly take this on top priority and help to resolve the issue at the earliest. Pankaj Kumar Mo. No.[protected]