| Address: | Ghaziabad, Uttar Pradesh, 201014 |
| Website: | www.lg.com/in |
I have purchased refrigerator from lg in feb 2012. Model: gr-b652yspk, year: 2011, type: frost free, gross volume: 559 liters
Storage volume: 529 liters
Star rating: five star. There was sound while opening the door hence i made complaint to lg for repair. The model seems have design problem in door due to huge cantilever portion and door metal could not take the load. The lg engineer visited to my house and after checking he has informed me that the sheet metal from bottom hinge got broken. Lg service team informed that door has to be replaced. Later informed that lg stopped manufacturing of this product hence lg can not do anything now and left without attending the problem. My refrigerator remains unattended since last 4 days. I have spoken to area manager, service head of lg mr k s tripathi and he told that he can not do anything and suggested me to either repair locally or have depreciated value of rs 8100 which is not at all acceptable to me. I have written written several mails to lg but no response. Over and above i have received sms from lg that lg has closed my complaint also. "your service request rna[protected] is closed. (Reason : discontinued part) & charge collected rs 0/-, for further assistance call lg on[protected]"
We trusted lg for end to end solution for life time of product but such lethargic response from lg has put up a big question mark on lg and forcing customer to lodge complaint in consumer court. We, middle class persons buy such costly products once or twice in life time and such response from lg has made our life miserable. Refrigerator is basic requirement in peak summer in our area (Indirapuram, ghaziabad) and my entire family is suffering because of this since last 4 days.
Hope for quick solution from lg. If this can not be repaired, lg should provide me the new model of my choice and charge me the difference amount considering invoice price of existing product (Not the depreciated value) as i am not responsible for this design defect of lg product.
No local refrigerator repair vendor is ready to take up this repair work as this is sheet metal work and suggesting to get the door replaced through lg. Sheet metal works vendor stating that he will not be responsible for any dent during transit, repair and performance of the door. For time being and due to no response from team lg, i am forced to get this repair from local sheet metal vendor at the risk and cost of lg.
Llooking forward your help to get permanent solution from lg.
Thanking you
Priyadarsh
Gh 3009, sps residency
Near shipra mall,
Plot no 18 b, vaibhav khand, indirapuram, ghaziabad, uttar pradesh. Pin: 201014
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Eddie J