LG Electronics — Lg inverter ac throwing an error code & no response from lg

Address:	Mumbai City, Maharashtra, 400068
Website:	www.lg.com/in/support

10th june: complain registered on lg inverter ac. Complain clearly says that there is an error ch 10 showing on the ac. Technician comes and after spending an hour says that he needs a smaller screw driver that he will bring next day around noon and repair it.

11th june: no one turns up. I call up the technician and he says that there is a meeting every saturday in his office and that’s why he got late. He will speak to the madam in his office and get this assigned shortly.

12th june: call up at customer service. Poor fellas are helpless today as it is sunday. But a technician will land up at your door tomorrow (I. E. Monday) is the promise i get

13th june: no one turns up. Call up at customer service. Day is over for service center and hence a voc (Some escalation) was raised and again promised a technician at my door next day.

14th june: technician (Ali) arrives and informs that a part needs replacement (It has not been 2 months since i have bought this ac). He gives me number of his senior jai with whom to speak with regards to timelines.

15th june: call up jai and he confirms that the part arrives today and technician will be at your door tomorrow

16th june: no one turns up. Jai does not pick up calls.

17th june: call up at customer service. Given rohini jadhav’s landline number as well a mobile number to call up and check for status. Phone keeps ringing at all these numbers, nobody picks up, nobody bothers to call back.

18th june: call up at customer service. Again given rohini jadhav’s landline number and all as i inform them that they are not picking the call. Assured a call back within 24 hours. Rohini jadhav apparently calls back coincidentally for confirming appointment for a visit by some korean technical team who is visiting india. It seems it was a coincidence that she called me up (How did she get my number is a question as the products are registered with another number). Anyway, she assures me that the part is due to arrive on 19th june sunday and the technician will very well repair it.

19th june: again, called up all landline numbers, mobile numbers provided where no one ever bothers to respond. Called up customer service. Poor fellas are again helpless today as it is sunday. But a technician will land up at your door tomorrow (I. E. Monday) is the promise i get yet again!!!