LG Electronics — lg refrigerator problem

Address:

Gr 4 s s bhandari nagar, b 405 felicity emerald,, Jaipur, Rajasthan, 302019

I have bought fridge in 21-oct-2013, before a few months ago bottom part was not colling. We did complaint rnp[protected]/13/11/2018 and service executive contact us, they told us there is some ico blockage and we resolved that. After sometime again the problem arised and we complaint again (Complaint no. Rnp[protected]/29/11/2018). After few days i received a call and he said we are unable to repair the fridge, please get 15% amount from total invoice after depriciation and it is around 7605/-. He told talk to radharamanji our workshop head (Malviya nagar, jaipur) branch. Now he said outside the office i will advise person to replace your heater. I paid 3500 and they changed. Now again after sometime the same issue arised and they replace the timer this time and advise your refrigerator is ok. After sometime same issue arised and they are saying we need to change heater again, i ordered in the company and we replace it and saying you need to pay 3500 again, i said ok please resolve it asap. We are still waiting for response. I sent several emails to lg support but they are not taking any steps. Why they changed heater everytime and making money. Fedup with the service please advise some suitable solution.