LG Electronics — lg top load fully automatic washing machine

Address:	New Delhi, Delhi, 110017
Website:	www.lg.com

Hi lg,

Please refer the below mail chain that i followed till 1 month after buying the top load lg washing machine but no positive response from your side. Thus, i have escalated the issue to consumer court. You will soon get a notice from my lawyer.

Mail chain:

Mail sent on: sun, jan 28, 2018 —
Hi lg,
I bought an lg washing machine on 27th january with given model no: t7567nedlr. This product does not work
Well as it does not wash the clothes and also takes an hour to wash clothes which seems to be disappointed. My
Mother is in complete disagreement or dislike your product as it does not solve her washing purpose as compare to
Her last semi automatic machine. I request you to please take some action so that she can get properly washed
Clothes without wasting so much time which is more than an hour. She is feeling unbalanced after working on the
Machine which seems a regret for me to gift my mother this lg product after exchaning her old semi automatic
Machine which was working far better than this product. Please find attached invoice for more reference.

Mail sent on same day mail sent on: : sun, jan 28, 2018 —
Hi lg,
Let me tell you, after raising a complaint (Service request no: rnp[protected] two engineers from lg support
Came to our house and we requested them to wash the socks and a towel (Whose pictures they took) which they
Completely refused and also shown few clothes which we washed (Pics with them) as they said this lg fully automatic
Is basically meant for people who does white collar job and keeps their clothes less dirty which seems like a ridiculous
Answer. If it is the case then lg should keep the note on these washing machine that this is not for middle class
People whose children clothes and other dirty stuff such as socks, pants and other would not be cleaned then what is
The meaning of this fully automatic machine when finally my mother has to scrub all clothes again and again. Lg
Commits life's good, does it actually made our life good, the whole day went wasted due to this product which was
Supposed to make our life good. This hurt my mother mentally as she was worried about her product and money.
Please do something otherwise i would escalate the matter to consumer authority

Mail sent on: mon, jan 29, 2018 —
Hi lg,
Today on 29th jan 2018, engineers again visited for troubleshooting the machine and they tried washing the clothes
For 30 min and when clothes could not wash properly, what they suggested my mother that this machine can't wash
Dirty clothes (I. E. Socks, towels, pants, kitchen clothes) as this machine is meant for office people (Their wording: white
Collar) not for middle class people then let me ask them or lg what about children clothes? Are children also consider
As office people (White collar people)? And why this product is available without a note (Not for middle class people).
Please don't send anyone now for troubleshooting the machine as my mother stays at home and she feels like
Unbalanced by arguing them. Her trust on top load has been vanished. Please return our exchanged product and
Refund our money. We are not satisfied with the given product and two visits of engineers proved it itself.

Mail sent on: tue, jan 30, 2018 —
Hi lg,
It seems like we are handcuffed due to delay in process. Give us solution soon or we will escalate this to consumer
Forum.

Mail sent on: thu, feb 8, 2018 —
Hi lg service,
Fyi, after so many follow-ups, i have not got the solution of my problem, your area manager seema madan (Phone
No: [protected]), of lg had directly said that the product was working fine and she refused to take the product back
Or refund my money even i am facing issue since i bought the machine. Hence, i have escalated the issue to
Consumer court. I am sending a written letter to company head office.
Note:
They took photos of dirty clothes (Such as kitchen clothes, socks) which they directly said that machine would not
Clean these clothes even though i challenged them to come and wash in my ifb fully automatic machine which they
Could not accept. Also they did not take the photos of regular clothes (Shirts and pants) which were also not washing
Properly. I can send you the pics of clothes which i washed and which lg service center engineers refused to be
Washed by lg machine.
Note: this product/service has given mental and final stress to my mother. I would not stop here and ensure you if it
Does not resolve asap, i will escalate the issue to utmost authority.

Note: regarding the same concern, i have talked to sahil k chaudhary ([protected]) of karnal branch, seema madan ([protected]) and ashutosh[protected] and sent mails to company managers (Nita linz, ashok chugh) but all in vain. I ensure that i will escalate this issue to utmost authority